Managed Risk Analyst

  • Lehi, UT, USA
  • Full-time

Company Description

The mission of the Managed Risk Services (MRS) organization is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.

CyberSource strives to maintain outstanding relationships with the merchants, partners, and financial institutions (FIs) that we interact with daily. MRS is a necessary extension of our client’s team that allows them
to reach their full potential. In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a reciprocal and encouraging culture that keeps everyone motivated.

Job Description

We are seeking Analyst to support CyberSource customers and handle the risk of taking payments (predominantly credit and debit card) online. This will include: analyzing data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with CyberSource customers to implement these strategies using a combination of CyberSource and industry tools.

Principle Responsibilities/Key Results Area
  • You will handle (typically) 7-12 different
    ecommerce merchants to help them manage our risk management products to prevent
    online card fraud

  • Develop in-depth knowledge of CyberSource
    products through research and testing in order to act as subject matter guide
    to clients.

  • You like to take an enthusiastic approach to
    staying up-to-date with product developments by monitoring code release notes
    and knowledge sharing within the team.

  • Produce regular, detailed reports that clearly
    explain to clients the performance of current strategies, and if appropriate,
    how these can be improved.

  • Deliver occasional training sessions to clients
    on the use of our risk products. You can deliver sessions over the phone which
    involves giving presentations, product demonstrations, or whiteboard sessions.

  • Occasional to frequent travel required for
    onsite training, assistance with implementations or periodic business review

Strategic Nature, Management, Accountability, & Scope
  • This role is key to executing CyberSource’s
    business strategy in region (Americas), ensuring that ecommerce merchants can
    transact expertly using CyberSource services.

Decision-making & Complexity
  • You are required to interpret, analyze complex
    data and identify trends. You have skills in making independent decisions on
    fraud screening configuration for merchants.
  • You are keenly aware of the responsibility
    involved in such a position, provided the clients recommendations for fraud
    screening - you will alter which transactions pass or are rejected by the
    ecommerce merchant.

Financial & Social Scope
  • You will work as an individual contributor
    within a global team of Managed Service Analysts, all working as individual
    contributors supporting ecommerce merchants in their respective regions.

Key Competencies
  • You have strong social skills, writing clear and
    concise reports make you happy and the skill to communicate complex concepts
    and results to customers via phone and email.

  • Are you highly skilled in conducting
    presentations? And, have a strong Microsoft Excel understanding? (for example:
    use of pivot tables, VLOOKUP queries, linking Excel to databases etc. )? We
    want to hear from you!


Required Experience (education, skills - professional/technical/business)

  • Bachelor degree in Finance, Business, Science,
    Engineering or Computing

  • Minimum of three years of experience working
    within a fraud team at an ecommerce merchant

  • You have experience in interpreting results from
    fraud tools used to combat card fraud (e.g. 3DSecure, device fingerprinting, IP
    geolocation, velocity, neural scoring etc.) And, experience in analyzing large
    sets of transaction data.

Preferred Experience (education, skills - professional/technical/business)

  • Language skills appropriate to merchants within
    respective region.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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