Managed Risk Analyst
- Lehi, UT, USA
The mission of the Managed Risk Services (MRS) organization is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.
CyberSource strives to maintain outstanding relationships with the merchants, partners, and financial institutions (FIs) that we interact with daily. MRS is a necessary extension of our client’s team that allows them
to reach their full potential. In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a reciprocal and encouraging culture that keeps everyone motivated.
We are seeking Analyst to support CyberSource customers and handle the risk of taking payments (predominantly credit and debit card) online. This will include: analyzing data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with CyberSource customers to implement these strategies using a combination of CyberSource and industry tools.Principle Responsibilities/Key Results Area
You will handle (typically) 7-12 different
ecommerce merchants to help them manage our risk management products to prevent
online card fraud
Develop in-depth knowledge of CyberSource
products through research and testing in order to act as subject matter guide
You like to take an enthusiastic approach to
staying up-to-date with product developments by monitoring code release notes
and knowledge sharing within the team.
Produce regular, detailed reports that clearly
explain to clients the performance of current strategies, and if appropriate,
how these can be improved.
Deliver occasional training sessions to clients
on the use of our risk products. You can deliver sessions over the phone which
involves giving presentations, product demonstrations, or whiteboard sessions.
Occasional to frequent travel required for
onsite training, assistance with implementations or periodic business review
This role is key to executing CyberSource’s
business strategy in region (Americas), ensuring that ecommerce merchants can
transact expertly using CyberSource services.
- You are required to interpret, analyze complex
data and identify trends. You have skills in making independent decisions on
fraud screening configuration for merchants.
You are keenly aware of the responsibility
involved in such a position, provided the clients recommendations for fraud
screening - you will alter which transactions pass or are rejected by the
You will work as an individual contributor
within a global team of Managed Service Analysts, all working as individual
contributors supporting ecommerce merchants in their respective regions.
You have strong social skills, writing clear and
concise reports make you happy and the skill to communicate complex concepts
and results to customers via phone and email.
Are you highly skilled in conducting
presentations? And, have a strong Microsoft Excel understanding? (for example:
use of pivot tables, VLOOKUP queries, linking Excel to databases etc. )? We
want to hear from you!
Required Experience (education, skills - professional/technical/business)
Bachelor degree in Finance, Business, Science,
Engineering or Computing
Minimum of three years of experience working
within a fraud team at an ecommerce merchant
You have experience in interpreting results from
fraud tools used to combat card fraud (e.g. 3DSecure, device fingerprinting, IP
geolocation, velocity, neural scoring etc.) And, experience in analyzing large
sets of transaction data.
Preferred Experience (education, skills - professional/technical/business)
Language skills appropriate to merchants within
All your information will be kept confidential according to EEO guidelines.