Sr. Director, Acquirer Solutions

  • Foster City, CA, USA
  • Full-time

Company Description

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

We are looking for a passionate, authentic, and dynamic leader for Visa’s efforts to expand, implement and monitor the solutions we deliver to merchant acquirers.  This is a global role, and is part of our Merchant Digital Products group.

Position Summary:

As Sr. Director of our Acquirer Solutions set, you will be responsible for managing internal processes to design and deliver solutions to merchant acquirers; and you will manage relationships with a select set of global acquirers.  Our Acquirer Solutions represent a comprehensive set of payment and portfolio management services, which Visa provides to our acquirer clients.  This includes broad payment acceptance and value-added services like risk management, tokenization and analytics – all of which combine to deliver on our vision for integrated commerce.  You will report to the VP, Acquirer Services, within the Merchant Sales and Solutions (MSS) business.

More about our Acquirer Solutions:  They are built on a highly reliable, best-in-class platform that provides integrated commerce and payment management services to a wide range of merchants, acquirers and technology partners.  The platform enables these merchants, acquirers and partners to deliver acceptance products at scale, and provides the tools needed for acquirers to profitably manage their merchant portfolios.

The platform is data rich, designed to allow users to derive key business insights that drive revenue and decrease risk and expense.  Our architecture provides acquirers and technology partners access to our scalable platform, and allow them to differentiate their services by combining Visa’s brandable services with their in-house capabilities.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Visa Merchant and Acquiring Products and Services. 

Job Scope:

  • Lead, align and empower an inclusive cross functional team of talented product staff to develop
    the solution set – with the needs of merchants, acquirers and technology partners at the forefront of the design construct

  • Lead and manage multiple complex deliverables with many stakeholders, often with competing priorities

  • Develop and maintain a robust product roadmap for the Acquirer Solutions on a global basis

  • Ensure the strategy and goals for our Acquirer Solutions are in alignment with MSS and broader Visa strategy

  • Apply industry expertise with knowledge of Visa Inc.’s global market opportunities, consumers, merchants, issuers, enabling partners, and competition

  • Establish supporting use cases, product concepts, product definition statements, and product design/construction requirements 

  • Beyond product development, work across Visa’s operational, support and sales teams to establish and refine a strong go-to-market motion that enables and motivates acquirers’ sales forces

  • Act as the “voice of the client” to incorporate acquirers’ perspectives into our product, operational and support roadmaps

  • Work with Product Marketing to develop materials to educate and inform internal and external stakeholders

  • Establish key performance metrics and measurements for the predictable delivery of our Acquirer Solutions and ensure continuous improvement

Qualities of a Successful Candidate:

  • High energy level, performance oriented and passionate about merchants, acquirers and technology in the digital commerce space 

  • Ability to work constructively in a cross-functional, initiative-based structure – leading large teams where there is not a direct reporting line 

  • Experience in working with indirect sales channels and the required go-to-market processes to enable these channels

  • Expertise in implementing agile development methodologies and incorporating client and market feedback into product roadmap 

  • Experience and comfort in engaging with internal and client executive teams

  • Ability to engage with technology organization in an effective and collaborative manner

  • Significant experience leading complex product development projects in the payments industry 

  • Deep working knowledge of payment gateway, acquirer/acquirer processing, payment facilitation and/or fraud platforms 

  • Demonstrated experience leading new, breakout products or initiatives (versus incremental feature/functionality) 

  • Some experience in driving product/platform consistency across regions.

  • Demonstrated project management with an ability to appropriately phase and prioritize key underlying capabilities and activities 
  • Strong verbal and written communication skills and an ability to simplify and communicate complex technical issues to non-technical executives, sales teams and other stakeholders

Qualifications

  • MBA or relevant graduate degree from top-tier institution or similar academic experience.

  • 15+ years of leadership experience, with a material portion tied to payments systems and processing solutions

  • Specific, current knowledge of merchant / acquirer processing

  • Deep understanding of indirect sales channels within technology business, and the go-to-market mechanics that drive success

  • Experience managing a P&L and budget 

  • Demonstrated success in the creation, development, and profitable roll-out of processing products and acceptance services. 

  • Ability to lead cross functional teams within a multi-region matrix organization

  • Strong commercial acumen and solid business judgment

  • Strong teamwork skills and excellent collaboration skills with experience influencing workstreams across functions

  • Results driven and flexible

  • Self-motivated

  • “Client-first” mindset, with significant experience interacting with senior teams within client organizations

  • Travel up to 30%

  • Excellent leadership, analytic, communication, and management skills

  • Executive presence and credibility; and comfort working with internal and external "C-suite" 

Additional Information

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