Director - IAM Processes

  • Foster City, CA, USA
  • Full-time

Company Description

Find your everywhere

Join Visa and discover what a career adventure can really be

Very few companies can offer its employee the global reach that Visa does. That’s the power of Visa’s “My Everywhere” – a big brand with limitless possibilities.

At Visa, Information security is an integral part of the corporate culture. It is essential to maintaining our position as an industry leader in electronic payments, and it is the responsibility of each and every employee to
safeguard information, protect it from unauthorized access, and ensure regulatory compliance. Information security has a significant effect on privacy, consumer confidence, external reputation, and/or the bottom line, and it is a priority on everyone's agenda.

Our Team

The Identity and Access Management (IAM) Team is responsible for securing employee access to our core applications in the most efficient, compliant and user-friendly manner, innovatively using the latest industry standards and tools. Our goal is to become the gold standard for IAM world-wide.

Job Description

Job Summary

The Director of Access Management IAM Processes is part of Visa’s Cybersecurity organization and is responsible for the Identity and Access Management of Visa’s digital assets, residing on multiple environments. You will be leading a local team of security analysis responsible for securing Visa’s digital assets across our all our platforms.  You will also be accountable for leading a global functional team of lead and senior technical specialist for IAM Processes such as Joiner/Mover/Leaver; User Access Revalidation, Audit and Compliance support for IAM organization. The ideal candidate will have the correct mix of people/management skills and technical expertise in these processes. 


  • Manage a local team of Cybersecurity analysts responsible for IAM Processes

  • Ensure the local team exceeds our customers’ expectations with exceptional service and
    ensure our SLA’s are met or exceeded.  Establish continuous monitoring of performance metrics and leverage metrics to drive process improvements

  • Drive local team members toward achieving team goals – “beyond the normal BAU” – including process improvement, continuous risk reduction, and excellent customer service.  

  • Technical functional manager and subject matter expert for IAM Processes

  • As functional manager of IAM Processes, you will lead a global team of lead and senior security specialist to deliver on Visa’s strategic IAM initiatives.  Actively participate in the development of
    IAM Strategy and strategic planning of IAM Program

  • Lead the functional team to translate IAM Strategy and agreed strategic IAM Program goals into tactical and actionable roadmap for IAM Processes.   Drive the functional team to execute on the roadmap and deliver on our commitments  

  • Manage budgets (travel, training, etc.), resource allocation and forecast, daily scheduling of local team

  • Represent functional team in project meetings and request for new services/initiatives, liaise with IAM (Core) Processes team in resolution of compliance and audit callouts, etc.  Allocate and direct local
    and functional resources as appropriate

  • Partner with key business stakeholders within Visa (HR/IAM Development/IAM Platforms/Internal Audit/Enterprise Risk and Compliance) for the relevant IAM Processes to improve the quality of IAM service delivery as well as the compliance posture within Visa

  • Provide guidance and direction on access controls and IAM practices to customers

  • Instill global mindset and effective collaboration to team members




  • Demonstrated success as a change agent leading significant transformational initiatives in

  • A fast-paced leader and solution-focused "driver" for results in a performance culture, but can also achieve results in a collaborative manner

  • Effective communicator and a developer of people; able to work with a broad cross section
    of people in direct and matrixed relationships

  • Experience with audit and compliance, and the relevant IAM Processes

  • Broad and deep background in all aspects of Identity and Access Management concepts, from HR driven processes (Joiner/Mover/Leaver/User Access Revalidation), to IAM audit and compliance issues, privileged access management, role based access controls (RBAC), role engineering, including hybrid approach to role modeling and role mining

  • Strong audit and compliance background

  • Strong analytical skills on the team’s services, processes, workload and metrics

  • Payments Industry knowledge or experience

  • Good understanding of Visa Products and services

  • Have a global mindset and collaborate effectively within and across teams in different part of the globe.  

  • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback 

  • Sound understanding of information security principles and IT infrastructure including operating systems, applications, and communications and network protocols.

  • The ability to work effectively with other functional areas and understand the operational and cultural issues relevant to achieving superior results

  • Must be flexible and able to handle multiple competing priorities in a fast-paced environment

  • Be a self-motivated and results oriented individual with an attention to driving aggressive project timelines and schedules

  • Strong ability to work independently and in collaboration with others to achieve a high level of success

  • Strong interpersonal and collaboration skills with the ability to develop, maintain and foster constructive relationships with others

  • Dynamic,hard-working and ambitious individual, with excellent oral and written communication skills


  • Bachelor degree in computer science, computer engineering, information security or equivalent job experience

  • Strong audit experience and background is a must

  • CISSP, CISA, CISM and other comparative information security certifications are preferred

  • 7 to 10 years IT experience required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Policy