Program Coordinator

  • Austin, TX, USA
  • Full-time

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial
institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly
relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

The Visa Corporate IT (CIT) organization is responsible for all facets of architecture, software development and production support of key internal systems supporting areas such as Finance, Revenue, Treasury, Human Resources, Legal, Contact Center and End User. 

Within this organization, the End User Technology Business Operations team supports project/program and business management across End User Technology (EUT). We are accountable for driving performance efficiencies by defining and managing consistent processes, including portfolio, budget, workforce and communications management, and building and maintaining effective tools and processes within EUT.


Job Description

The End User Technology (EUT) Program Coordinator will report to the Director of EUT Business Operations and will be responsible for multiple activities supporting the EUT organization as described below. This position interfaces with the EUT leadership team, project and program managers, and leaders across CIT. The environment is fast-paced, and quick and effective action is required to be successful. Collaboration across groups both within and beyond the Technology organization is essential. Multiple, concurrent initiatives and events require focus and initiative to drive them forward successfully. We are looking for someone with a passion for planning and execution, and who works effectively as a leader, an individual contributor and team member. The ideal candidate will have a proven track record, be self-motivated and highly organized, and foster positive internal and external relationships.


Responsibilities  

  • Provide program and project management support across the entire EUT  portfolio to include:

    • Supporting senior management in making critical decisions by managing a variety of executive level reports and dashboards.

    • Coordinating a variety of project and program materials and updates with internal stakeholders on the appropriate cadence and help drive quality and consistency.

    • Collaborating with EUT department heads and program managers to prepare Annual Operating Plan materials, including investment proposals with business cases and high-level
      estimates.  Meticulously manage all associated documents to maintain record and integrity of evolving internal funding decisions.  Collaborate with internal team and Visa-wide resource on associated process, deadlines, artifacts, and proactively drive towards these requirements.

    • Working closely with project and program managers to ensure compliance with Visa’s Project
      Management Methodology, internal controls, and project/program progress and financial status; follow up as necessary. 

    • Managing pipeline of new efforts to ensure all incoming projects and programs are fully compliant with our Project Management Methodology.

  • Support the day-to-day operations of the organization through activities such as:

    • Coordinating all-staff level activities including meetings, town halls, brown-baggers, newsletters, training, team-building and other employee engagement related activities.

    • Managing compliance activities across EUT such as the security vulnerability process and Visa-wide application database.

    • Managing and maintaining organization-level document repositories, including SharePoint site(s), OneDrive, etc.

Qualifications

  • Strong process orientation and demonstrated knowledge of project management techniques,
    methodologies, and best practices.

  • Effective leadership qualities; ability to influence effectively without direct management authority. Use capabilities to influence customers and stakeholders, and properly manage divergent expectations.

  • Experience managing conflict to achieve project goals; transparency with management and
    stakeholders.

  • Ability to establish and maintain effective and cooperative professional business relationships with all
    levels of management and employees.

  • Strong organization skills; ability to multi-task; show initiative and work aggressively to meet deadlines.

  • Superior written and verbal communication skills, in particular, a demonstrated ability to effectively communicate technical and business issues and solutions; effective and confident presentation skills.

  • Proficiency in Microsoft Office suite (Word, Outlook, Excel, PowerPoint, and Project); technologically
    savvy.

  • Good judgment, strong common sense, and excellent attention to detail.

  • Proactive and solution-oriented, solid analytical and problem-solving skills, ability to think strategically.

  • Ability to work independently, yet seamlessly integrate activities with other teams when
    needed.

  • Demonstrated flexibility
    and adaptability to changes in priorities, work demands, roles and
    responsibilities.

  • Ability to negotiate and gain consensus between organizations where competing priorities exist.

  • Demonstrated understanding of corporate protocol, maintains a high level of discretion and
    confidentiality.

  • Bachelor's Degree or equivalent experience

  • 5-8 years of relevant experience

  • Experience with managing information and access within SharePoint preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.