New Grad - UX Researcher - User Experience

  • Austin, TX, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

Job Description

Team Description

Visa UX is a tight-knit group of Analysts, Designers, and Engineers focused on helping teams across Visa to improve their user experience. We work in a fun and fast-paced environment; designing, improving, and developing websites and applications for desktop and mobile devices as well as conducting user research in our state-of-the-art Usability Research Lab. Think of us like Visa's internal UX agency, we do.

Job Description & Project Summary

Analyze existing software (web and mobile) for Usability issues and provide recommendations for improvement

Conduct usability tests on Visa software (web and mobile)

Research and document usability standards

Design engaging UX interactions for the web and mobile

Create user flows and wireframes

Deliver user-centered design solutions in fast paced environment, with quick iterative cycles

Willing to work with diverse team of product owners, UX designers, developers

Capable of communicating effectively with a variety of staff and problem solving UX issues

Qualifications

Preferred Qualifications

MS in: Cognitive Science, Human Cognitive Interaction, User Experience, User Interface Design, or related

Excellent analytical abilities and attention to detail (Required)

Understanding of UX and the design techniques and principals involved in the production of conceptual prototypes, wireframes, and HTML Prototypes (Required)

Knowledge of Usability Testing tools and techniques (Required)

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills (Required)

Ability to work independently and manage one's time (Required)

Ability to analyze written requirements and visually conceptualize the user interface and application flows (Required)

Ability to evaluate a website or application based on a given script or set of guidelines and produce a clear and concise recommendations deliverable (Required)

Knowledge of Web Standards and Accessibility (Nice to have)

Knowledge of Audio and Video editing tools (Nice to have)

Knowledge of Adobe products (Nice to have)

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.