This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with
guidance only in the most complex situations. The Application Support Analyst is responsible to provide successful implementation and management of Visa services (applications) in the test and production environments. Ensuring the service meets the corporate quality, security and compliance standards,
providing the documentation for the ongoing support and maintenance of the systems.

Job Description

Responsible for providing 24X7 Application Support across multiple visa applications.
Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.
Ensure all jobs complete within the SLA and OLA timescales
Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
Responsible for managing the performance and tuning of several Visa applications.
Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.
Determine configuration and operational requirements for development team
Design test criterions and test plan

Participate in the decision making of success or failure of applications systems to be deployed in production
Assess risk associated to control and policy exceptions
Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security.
Participate and determine root cause for service failure and support escalation                                                 Willing to Work in Shift Structure.                                                                                                                       

Bachelors/Degree in Computer Science or other technology field or equivalent experience;
3 - 5 years experience with Java, J2EE, Crystal reports, JASPER , IBM MQ Broker, SOAP, REST,XML, Webservices,Perl (or) Shell Scripting,. Net, C++
1- 3 years on, Tomcat Server, WebSphere, Apache web server, WSAD, .Net framework , IIS, IBM-IHS,
Database Experience with advanced SQL Skills preferably MSSQL Server & MYSQL ( Working knowledge on TOAD,Squirrel..is preferred)
1 year required but 3 years experience preferred on file transfer protocols; FTP,SFTP,Connect Direct.
Prior Experience in automation frame works like  QTP, BAO , Puppet or any DevOps (HPOO, Jenkin) Tools.
Advance knowledge and experience with UNIX and Windows OS
Prior working experience with Card and transaction domains
Working experience with Visa Back-office applications and domain knowledge is an added advantage
At least 2 years’ experience in Production support working in a globally distributed team
Good experience with ITIL, BMC Remedy and ticketing workflows