Visa operates the world's largest retail electronic payments network and
is one of the most recognized global financial services brands. Visa
facilitates global commerce through the transfer of value and information among
financial institutions, merchants, consumers, businesses and government
entities.

We offer a range of branded payment product platforms, which our financial
institution clients use to develop and offer credit, charge, deferred debit,
prepaid and cash access programs to cardholders. Visa's card platforms provide
consumers, businesses, merchants and government entities with a secure,
convenient and reliable way to pay and be paid in 170 countries and
territories.

• Manage the day-to-day responsibilities of a team of
  professionals who provide first level support for Clearing and Settlement
• Provide management leadership to members of the Visa
  Operations Command Center (VOCE) team including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching and administrative support
• Assist the SDM in developing and managing short term
  tactical and strategic support initiatives to meet the operational and
  continuity needs of Visa and our customers
• Improve work processes, procedures and systems while
  reducing Visa's exposure to financial loss
• Build relationships with all supported customers and
  service providers (internal and external) and act as a liaison to identify
  opportunities and challenges and to implement solutions
• Represent the support teams on cross functional
  projects and ensure timely completion of agreed deliverables
• Measure the overall support effectiveness and
  quality of work through metrics in order to maintain the standard of the
  Visa brand
• Ensure that system and service disruptions are kept
  to a minimum and service levels are maintained
• Demonstrate technical leadership skills in
  day-to-day work; take ownership of critical issues where appropriate,
  drive incidents to resolution in a timely manner as dictated by the impact
  and severity of the problem
• Manage team workload to ensure all incidents,
  problems and requests are prioritized, assigned resolved or acted on in a
  timely manner. Also ensure all incidents and problems have a root cause
  identified where possible
• Review and identify common problem areas that
  require focus and assign tasks accordingly
• Working with the appropriate groups, administer and
       maintain policies and procedures to ensure a standard approach is adopted
       in the implementation of system changes and also mentor team members on
       these policies and procedures
• Provide operational and support perspective on the
  adoption of new technologies and the implementation of new software
• Demonstrate Leadership abilities and provide direct
  management to a team of professional individuals
• Represent the VOCE team in relevant meetings such as
  process improvement and initiatives meetings
• Support project schedules and changes
• Work independently with guidance in only the most complex
  situations
• Preside independently over Visa core
  processing including (but is not limited to)

• Global Clearing and Settlement system that
  clears/settles billions of dollars every day of the year 
  through various National Net Settlement systems
• Treasury system that involves the wire transfer of
  large amount of money between Visa, issuers and acquirers as well as the
  California State EDD social benefits debit card reload system that assures
  beneficiaries funds will be available the next day by following documented
  support procedures to meet established service levels. Failure to meet
  these service levels can lead to significant financial penalties and
  substantial negative brand impact
• Monitor vigilantly all daily financial file
  transmissions and promptly resolve issues in accordance with established
  service levels
• Communicate effectively and succinctly to both
  client and internal senior management – up to and including the Technology
  EVP – throughout the incident management process and ensure that all written
  and verbal communications are delivered timely and accurately
• Assess accurately the impact of a critical/major
  incident and author communication for distribution to appropriate
  recipients within set time frames with guidance
• Work on multiple platforms including ticket queue,
  mailbox, alert console and phone calls
• Correlate critical alerts on monitoring platform
  with actual system outages
• Track and update all incidents in the incident
  management system, ensuring that documentation is thorough, accurate and
  meets ticket quality standards
• Review tickets for repetitive issues and collaborate
  with support teams to identify effective/sound solutions that will resolve
  these conclusively
• Follow documented operations processes and
  resolution/escalation procedures
• Possess the analytical ability to independently
  resolve routine problems following documented handling procedures
• Generate a sense of urgency to complete work on time
  and inspire a strong commitment to achieving results
• Embrace change and accept ambiguity
• Develop a working knowledge of Visa Inc.'s global
  consumers, clients (including merchants), and third party vendors
• Perform first level monitoring of MVS OS/390 to
  ensure a good overall health of the systems and respond to outstanding
  messages as required
• Perform monitoring and resolve batch failures including abends
• Good knowledge of batch operations including
  scheduling tool ESP
• Good transmission knowledge on NDM and FTP
• Good knowledge with OFD (Open File Delivery) and
  Tandem in relationship to Visa's Clearing and Settlement environment
  advantageous
• Maintain technical skills through participation in
  on the job training and recommended training classes
• Proficiency in analyzing and isolating anomalies
       presented via standard alerting utilizing a variety of hardware and
       software testing tools and techniques. Assist to provide or suggest
       solutions for the anomalies
• 1-2 years of experience in batch processing,
  preferably in financial services
• Information Technology Infrastructure Library
  Foundation Certificate (ITILv3)
• Adept customer service background
• Ability to make decisions guided by policies and
  circumstances
• Proficient in English and possess excellent verbal
  and written skills
• Proficient with MS Office products IT systems, Key
  Controls, and compliance knowledge
  
  Must be able to work shifts
  as assigned - Shift starts at 6:00 AM MT/8:00 AM EST and ends at 6:00 PM MT / 8
  PM EST the following day. Shift repeats every 2 weeks. Week 1: US Mon, Tue,
  Fri, Sat and Sun Days. Week 2: US Wed and Thu days

• Experience managing a large team in a very diverse
  and de-centralized environment
• Proven record of establishing and implementing
  objectives and tactical plans from overall direction and strategy to
  execution
• Ability to interpret and represent technical issues
  into business concepts and solutions to multiple levels
• Effective professional verbal and written
  communication skills along with solid presentation skills
• Excellent team player
• Strong reporting and documentation skills
• Lead by example
• ITIL v3 certification  
  Minimum of 5 to 7 years of
  experience

All your information will be kept confidential according to EEO guidelines.