Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary
This position is responsible for technology leadership and operational support for the Japan debit processing technology assets. You will be expected to work closely with Visa processing products and third party technology managed service vendors to support all phases of the development and deployment life cycle. In addition, you will work closely with the Visa Issuer Processing Product Development team to assist in all aspects of service management and continuous service improvement. You must be willing to go beyond the routine and be prepared to do a little bit of everything.

Responsibilities

• The role will report to the US IT manager responsible for Japan Debit Issuer Processing services, and will be expected to work closely with the Tokyo office IT and business staff.
• Lead technology vendor relationships for third party technology services for Japan Debit Issuer Processing, working closely with external technology partners in all phases of the product life cycle.
• First point of contact for service management of all technology incident and problem escalations with third party technology vendors and internal Visa staff - this will require off hours work whenever needed, and the candidate is expected to be available to lead all related activities. Also, to prevent the occurrence of the same incident again, candidate will need to ensure implementation of required remediations.
• Must perform proactive activities designed to promote continuous service improvement and trouble free service operation, not only the assets at technology vendors, but also Visa assets.
• Accountable for driving contract renewals for long term technology contracts with third party vendors, coordinating with the business, and other critical functions like finance, sourcing and legal teams.
• Technical leadership and guidance to ensure best practices in all phases of the development, deployment and ongoing service management for the Japan processing assets.
  
• Candidate will also be expected to be a local office technology expert, and be able to provide technical consulting and advice.
• Develop a strong working relationship with Visa's internal teams to establish priorities, manage software delivery schedules and maintain ongoing service management.
• Manage technology delivery projects with third party technology providers, reviewing and approving project deliverables.
• Candidate must review and approve technology reports from third party technology providers, and deliver critical analysis of key performance indicators.
• Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the application development life cycle, deployment and service management.
• The candidate must be a good team player and self-motivated in completing any given task with a positive attitude.

Others:

• Some administrative work is expected, including coordinating internal meetings as well as with vendors, receiving and directing visitors.
• Provide backup responsibilities for local technology staff, including managing relationships with non-technology support vendors (including translators, interpreters).
• Candidate is also expected to have a market / client focused working style, based on an understanding of the local market / client situation
  

• Position will be based at Visa's Tokyo Office.
• 12+ years IT experience, including 5+ years payment industry experience.
• 10+ years software/hardware/business application implementation experience
• 10+ years network infrastructure operational or implementation experience
• Digital payments technology knowledge and implementation experience.
• Understanding and experience of 24/7 technology and systems operations.
• Advanced communication / negotiation skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively globally, and across functional lines.
• Proficient in English and Japanese, both oral and written.
• Excellent organizational skills and ability to handle the given tasks independently or with minimal supervision.
• Relevant experience leading third party technology managed services.
• Proven track record delivering results in a matrix management organization.
• Good understanding of ITIL service management principles, with demonstrated experience managing operational incidents and being the lead technology point of contact for the technology service.

Strong relevant working knowledge in:

• Vendor management of third party technology providers in a managed services agreement
• High availability and scalable parallel processing application development concepts and principles
• Disaster Recovery and business continuity concepts and principles
• Information Security concepts and principles
• HP NonStop application development concepts and principles
• UNIX/Linux application development concepts and principles 
• J2EE application development concepts and principles 
• Relational data base concepts and principles.
• Technical degree required, advance degree preferred.
  

All your information will be kept confidential according to EEO guidelines.