Senior Director, Brand Protection & Investigations

  • Full-time
  • Job Family Group: Risk

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The incumbent will be responsible for the strategic planning, policy execution and oversight of Visa’s risk policies in the areas of brand protection & investigations. These programs have the objectives of maintaining a resilient payment ecosystem given the rapid increase of non-traditional licensees, fast digitization of payments and the ever-evolving cyber security threats.

Brand Protection & Investigations constitute an increasingly-important Risk function as regulators, patent owners and law enforcement look to Visa for proactive identification and remediation of activities deemed illegal in their jurisdictions and on higher-risk transactions that Visa considers to be brand-damaging. The incumbent will lead a team analyzing and remediating such cases for AP & CEMEA regions working actively with clients & internal stakeholders to set policies and processes to minimize future occurrences.

Responsibilities

Global Brand Protection & Investigations team (AP & CEMEA): Implement and manage Visa’s various brand protection programs designed to address violations such as IP infringements, Illegal Pharma and outlier fraud and chargeback performance. Scale is 500+ identifications per year that require client-level intervention and remediation.

  • Policy Execution: Accountable for policy execution, operations & oversight of the following programs:

o   Brand Protection

o   VxMP (Acquirer monitoring, Chargeback monitoring, Fraud monitoring)

o   Qualified Service Provider Program (China)

o   E-commerce acquirer licensing and performance monitoring

o   Management of high-risk merchant and payment facilitator programs

Work closely with Risk Service Managers and clients to ensure timely remediation. Develop strategies and analytics to address root causes of repeat identifications.

  • Fraud investigations: Coordinate investigations into client or Visa-identified cases involving fraudulent account use, forced post attacks and other large attacks. Develop remediation plans with RSMs and clients and strategies to address root causes.

Qualifications

  • Relevant risk management experience within the payments industry, banking.  Previous risk strategy, policy and operations experience in a global organization required.
  • Strategic thinker, providing thought leadership with good problem solving skills
  • Leadership and management skills - committed to motivate and develop a high performance team.  Team oriented, collaborative, diplomatic and flexible with ability to influence in a matrix organization
  • Ability to be an effective coach and have tough conversations when necessary
  • Excellent interpersonal, communication, presentation and organizational skills
  • Proven track record of delivering results.
  • Ability to prioritize deliverables and projects to meet timelines efficiently, adapt quickly to changes in priorities and to structure & manage multiple initiatives simultaneously with focus on drive to completion and tangible impact
  • Exceptional project management and ability to lead cross-functional teams and complex multi work stream projects.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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