Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Department Details

Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to support client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS,  CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Visa Inc. is searching for a Developer Support Specialist for our Visa Developer Platform team. As a key subject matter expert and team member, you will provide direct support to developers across multiple channels, including emails and community forum. This is a unique opportunity to work directly with developers and customers to ease their journey on the Visa Developer Platform (VDP) and to influence the product roadmap, to ensure the user experience is easy and frictionless.

Job Responsibility

• Provide direct support to developers on the VDP portal across multiple channels. 
• Moderate the Visa Developer community forum and maintain an engaging, vibrant developer community. 
• Coordinate with Product, Account Management, Technology, global client services teams and others to address developer requests and to provide a superior customer experience
• Continuously expand your knowledge base with new products/APIs being added to the platform 
• Continually improve the customer experience and drive towards self-service by developing the community, being the voice of the customer and influencing product roadmap 
• Innovate on new ways to interact with developers 
• Focus on identifying and meeting developer needs that result in high impact solutions
  

• 5+ years of experience in providing developer support for a platform or a SaaS product
• Bachelor Degree required. Engineering degree preferred
• Ideal if you have direct experience building applications through use of API
• Experience providing operational support for a platform or a SaaS based product is highly desired
• Strong cross functional, global collaboration skills with an ability to work across all levels
• Self-motivated, results oriented individual
• Comfortable operating in a fast paced and complex environment, with an ability to handle increasing customer demands
• Excellent presence and experience in communicating and presenting to clients
• Working knowledge of payments industry a plus but not required.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.