About Managed Risk

The mission of the Managed Risk Services (MRS) organization is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.

We strive to maintain unrivaled relationships with the merchants, partners, and financial institutions (FIs) that we interact with on a daily basis. MRS is a necessary extension of our client’s team that allows them to reach their full potential. In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

Purpose

• To help CyberSource customers manage the risk of taking payments (predominantly
  credit and debit card) online. This will include analyzing order data to identify emerging fraud
  trends, developing strategies to mitigate these trends, and working closely with CyberSource customers to implement these strategies using a combination of CyberSource and industry tools.
  

Responsibilities/Key Results Area

• Work with different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud

• Develop in-depth knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients.

• Act a subject matter expert on CyberSource risk management products, providing informal support to other team members in dealing with questions and issues.

• Analyse transaction data with a view to optimizing risk management strategies for clients.

• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.

• Provide occasional pre-sales support by accompanying sales team to meetings with prospects to act as subject matter expert on payment risk.  This should be done with a sales-oriented focus.

• Deliver occasional training sessions to clients on the use of CyberSource risk products. 
  This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.

• Maintain knowledge of industry best practice and emerging trends and technologies within payment risk management.
  

Strategic Nature, Mgmt. Accountability, & Scope

• Responsible for activities of functional area without direct reports.
  
• Role is key to executing CyberSource’s business strategy in region (Americas), ensuring that
  ecommerce merchants can transact confidently using CyberSource services.
  

Decision Making & Complexity

• Independent decision making required on daily basis.
  
• Required to interpret and analyze complex transaction data and identify patterns and trends, and make independent decisions on fraud screening configuration for merchants based on this work.
  
• Must be keenly aware of the responsibility involved in such a position, given that their recommendations for fraud screening configuration changes will impact which transactions are accepted or rejected by the ecommerce merchant.
  

Financial & Organizational Scope

• Individual contributor working within a global team of Managed Service Analysts, all working as
  individual contributors supporting ecommerce merchants in their respective regions.
  
• No responsibility for a budget or cost center.

Key Competencies

• Fluent in Portuguese and English (Spanish is a plus)

• Strong communication skills, with the ability to write clear and concise reports in both Portuguese and English, and the skills to communicate complex concepts and results to customers via phone and email.

• Strong Microsoft Excel skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc).

Reporting Relationships & Interactions

• This role reports to the appropriate LAC Managed Risk Services Regional Director
  
• This individual will be expected to interact effectively with direct line management and others at a
  similar level.  

Required Experience (education, skills - professional/technical/business)

• Bachelor degree in Finance, Business, Science, Engineering or Computing
  
• Minimum of five years of experience working within a fraud team at an ecommerce merchant
  
• Experience of interpreting results from fraud tools used to combat online card fraud (e.g.
  3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc.)
  
• Experience of analyzing large sets of transaction data to identify patterns and trends
  
• Creating clear, concise written reports in summarizing fraud analysis results.

This role reports to the appropriate LAC Managed Risk Services Regional Director

This individual will be expected to interact effectively with direct line management and others at a
similar level.  

Bachelor degree in Finance, Business, Science, Engineering or Computing

Minimum of five years of experience working within a fraud team at an ecommerce merchant

Experience of interpreting results from fraud tools used to combat online card fraud (e.g.
3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc.)

Experience of analyzing large sets of transaction data to identify patterns and trends

Creating clear, concise written reports in summarizing fraud analysis results.

Preferred Experience

(education , skills - professional/technical/business)

Portuguese and English (Spanish is plus).

Other Comments

General

Establish, maintain and develop good relationships with Regional and global colleagues
to share information, best practices and deliver to business goals.

Multi-cultural sensitivity and interpersonal relationship management.

Security

As with all positions within the Company, the jobholder is responsible for the security of the Visa International environment and the physical security of all Visa property, documentation and member information.

Health and Safety

Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.

Business Continuity

Give full support to the Company’s business continuity policy and ensure that the
policy is effectively implemented.

Ensure familiarity with business continuity plans and support all
relevant activity.