Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Head of Visa eCommerce Products will be responsible for leading and developing the Asia Pacific eCommerce channel strategy and the commercialisation and go-to-market plans for Visa’s suite of eCommerce products and services that will drive Visa as the best way to pay and be paid for Digital Commerce.

Included in the portfolio of responsibilities for this role are deploying Secure Remote Commerce, Visa Checkout, Visa Risk Products and eCommerce issuer optimization. This role partners with Visa teams such as Innovation & Strategic Partnerships, Risk, Marketing, and Engineering teams to grow Visa eCommerce drive consumer engagement, and integrate Visa Inc

Lead strategy and collaborate across functions and geographies to execute launch strategy and commercialization plan

This position reports directly to Vice President, Digital Products, Asia Pacific.

Responsibilities

• Primary ownership and leadership of Visa eCommerce channel strategy for the Asia Pacific region with the aim of deploying Visa products, platforms and services to reduce friction, increase security and drive customer and merchant preference.

• Develop and lead the strategy required to successfully deploy Secure Remote Commerce across the Asia Pacific Region

• Lead the deployment of tokenization for Card on File eCommerce merchants

• Develop and lead strategic eCommerce roadmaps in partnership with the Merchant Sales & Solutions Regional and market based teams.

• Responsible for the positioning of Visa Risk Products as an essential tool for successful risk management amongst Issuers, Acquirers, Merchants and gateways

• Build the Risk Optimisation practice for Asia Pacific to drive further enhancements in existing client risk performance

• Develop and execute a strategic plan to drive of 3DS 2.0 adoption and Cardinal Commerce deployments across the region

• Continue to work with Global Risk Products to refine the AP region go-to-market requirements on new capabilities such as Visa ID and OBO services

• Work with Risk Products, Visa Consulting & Analytics, Customer Solutions & Support to identify opportunities for issuer eCommerce performance improvements via risk management, fraud mitigation and authorization improvement.

• Identify resource requirements, both financial and resource investments where required to accelerate the realization of Visa Digital Commerce objectives

• Collaborate with global and regional cross functional teams within Product, Risk, Digital and other functions and geographies - to develop new eCommerce products and prioritize growth strategies.

• Establish performance targets and business metrics to drive growth.

• Develop successful launch requirements (e.g., level of customer support required, development of resource plans, pricing recommendations for Finance Approval on Risk Products, development of client facing marketing collateral)

• Initiate and or lead co-creation of solutions with other functions (e.g., Product, Marketing, Merchant Sales, Geography based teams) to identify merchant and gateway pain points and solutions that utilize Visa digital assets and services

• Conduct due diligence on global platform and solutions prioritization for rollout in Asia Pacific and define product features necessary to succeed in the AP region.

• Accelerate time-to-market by identifying market and product risks and solving critical issues.

• Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa’s continued leadership and excellence.

Financial and Organizational Scope:

• Highly-matrixed project teams

• Responsible for managing a high performance team which directly manages many concurrent high priority projects across eCommerce and Risk domains.

• Define and implement organizational process for delivery of technical projects in a consistent, high quality and repeatable manner

• Key leadership contribution to Visa’s digital and business agendas

• Major impact on Visa innovation and delivery reputation

• Contribution to Regional and Global Thought Leadership on the deployment of new programs and technology

• Direct budget responsibility (<$1 million) with indirect revenue contribution exceeding $Mn

• eCommerce and/or payment industry knowledge is required

• Experience in driving product strategy and Go-To-Market for eCommerce and digital payments

• Exceptional leadership and influencing skills and business acumen – thinks strategically to influence and drive tactical execution

• Seasoned leader with extensive industry and functional expertise

• Strong demonstrated collaborator with the ability to effectively work cross-organizationally

• Ability to drive decisions

• Ability to resolve conflicting situations

• Superior communication skills

• Proven track record of success

• Creativity and resourcefulness to overcome unexpected roadblocks

• International experience a plus

• Advanced degree, such as an MBA, is strongly preferred