Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This Senior Business Analyst position is a member of the Client Solutions team and provides proactive consulting, project scoping, and API integrations for Visa clients. The position is focused on the integration of the Visa platform with client systems. This position will interface externally with clients and internally with cross-functional groups such as Sales, Product Management, Account Management, Implementations, Technology, and Certification.

Responsibilities:

• Manage and support multi-layer API integration efforts for Visa clients and ensure client expectations are exceeded.
• Provide consulting for Visa clients and educate them on API integration and the on-going support model and commitment that will be required.
  
• Collaborate with Visa clients to define use cases for integration and associated API calls to meet client needs.
  
• Work closely with integration subject matter experts (SME) on projects where client utilizes Web service API calls to integrate directly to the Visa platform.
  
• Document required data elements for successful implementation of API calls.
  
• Create and maintain internal API reference documentation including implementation project plans, reference materials, client integration list, client facing project documentation, and troubleshooting checklist.
  
• Consult with clients to define project requirements and implementation strategy.
  
• Act as a SME to other client-facing groups on Visa platform capabilities.
  
• Provide support for clients and perform technical research in support of effective implementation.
  
• Present periodic reporting on API project accomplishments and deliverables to senior management.
  
• Proactively identify operational opportunities and implement recommendations to increase service quality, efficiency, and revenue.
  
• Build and enhance positive working relationships with key Visa clients, processors, and internal stakeholders.
  
• Take ownership for own assignments and take the initiative to resolve problems and meet deadlines.
  
• Coordinate and influence internal Visa resources to ensure delivery on commitments.

• Professional work experience in a client-facing role in software, financial, or information services is preferred. Transaction processing background not required.
• Understanding of APIs.
• An understanding of networking terminology. Does not require networking experience.
• A basic understanding of relational databases.
• An understanding of basic development and coding concepts. Does not require any coding experience.
• Experience using standard MS Office tools (Excel, PowerPoint, Word, Visio, et al.).
• Excellent time management, organization, and planning skills are essential.
• Ability to comprehend and translate complex technical issues and apply to business solutions.
• Proficient at setting priorities, influencing others, and managing client expectations.
• Demonstrated success in client relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team. 
• Ability to effectively prioritize and multi-task under deadlines.
• Excellent verbal, written, presentation, and interpersonal skills are required.
• Strong project management skills required.
• Excellent writing and documentation skills with the ability to succinctly describe business and technical requirements for clients.
• Bachelors degree or equivalent experience.

All your information will be kept confidential according to EEO guidelines.