Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

RESPONSIBILITIES

• Respond to routine operational
  service and support inquiries from Visa client institutions.

• Provide information and direction
  for customers regarding VisaNet Core Application Services, General Transaction
  Research, Billing, User ID and similar queries.

• Perform transaction and process
  research to analyze potential technical or operational problems or issues.

• Complete data entry in a timely and
  accurate manner for assigned client institutions

• Log service requests plus
  resolutions in a timely and accurate manner for call or problem tracking and
  knowledge base software applications.

• Work with stakeholders within CSS
  (Client Support Services) and non-CSS organizations to resolve client issues.

• Be accountable for delivering
  against commitments to clients.

• Organized in tasks and activities.

• Develop process improvement
  procedures to improve operational efficiency

• Bachelors/Degree or equivalent
  experience. Typically requires a minimum of 3-5 years’ experience in a customer-facing
  role in software, financial or information services.

• Must be a self-starter with strong
  organization and resolution management skills

• Customer focus with proven ability
  to establish productive working relationships with staff and management at all
  levels.

• Technical
  aptitude with the ability to absorb technical information and strive for
  continuous learning

• Working
  knowledge of VisaNet Integrated Payment (VIP) and BaseII systems, EMV and Visa
  Integrated Circuit (VIS) technical specifications

• Proficiency
  in Microsoft Office

• Excellent verbal, written and
  interpersonal skills are required.

• Language
  – proficient in English and Ukrainian

• Fluency
  in French (reading, writing and speaking) is a plus

• Candidate must have the ability to
  travel.

All your information will be kept confidential according to EEO guidelines.