Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

• Respond to complex operational
  service and support inquiries from Visa client institutions.

• Provide information and direction
  for customers regarding VisaNet Core Application Services, General Transaction
  Research, Billing, User ID and similar queries.

• Assume appropriate decision-making
  authority to ensure flawless execution against clients’ needs.

• Log service requests plus
  resolutions in a timely and accurate manner for call or problem tracking and
  knowledge base software applications.

• Perform transaction and process
  research to analyze potential technical or operational problems or issues.

• Work with stakeholders within CSS
  (Client Support Services) and non-CSS organizations to resolve client issues.

• Stay
  current with industry and client trends and maintain a strong knowledge of Visa
  products and VisaNet services.

• Represent
  complex customer operational requirements; negotiate and manage expectations
  internally and externally.

• Develop
  and manage short term operational initiatives, special projects and
  client-driven continuous improvement plans.

• Be accountable for delivering
  against commitments to clients.

• Organized in tasks and activities.

• Provide mentoring and Subject Matter
  Expert support to other team members.

• Passion for results as demonstrated
  by:
  
  

• Analyze current process standards
  and metrics in order to provide solutions for improvements

• Stretching the bar on agreed upon
  objectives

• Active participation in meetings,
  contributing ideas to ensure a positive outcomes

• Willingness to take on new
  challenges, explore new ideas and be flexible in handling expanded job scope

• Bachelors/Degree or equivalent
  experience. Typically requires a minimum of 5-6 years’ experience in a customer-facing
  role in software, financial or information services.

• Must be a self-starter with proven
  abilities in organizational, conceptual, and logical problem solving.

• Customer focus with proven ability
  to establish productive working relationships with staff and management at all
  levels.

• Ability
  to set priorities and manage customer expectations, and work both as part of a
  team and independently

• Strong
  technical aptitude with the ability to absorb technical information and apply
  to business solutions

• High
  knowledge of VisaNet Integrated Payment (VIP) and BaseII systems, EMV and Visa
  Integrated Circuit (VIS) technical specifications

• Working
  knowledge of tokenization and electronic payments landscape is a plus

• Proficiency
  providing technical and consultative support to external customers and
  confidant when speaking to clients or internal stakeholders

• Knowledge in payment systems or
  worked in Vendors/FIs to develop applications for the payments industry

• Demonstrate
  ability to work in a complex organization to determine business and customer
  needs, providing the best solution to meet those needs

• Advance
  knowledge in Microsoft Office especially MS Excel

• Excellent verbal, written and
  interpersonal skills are required.

• Language
  – proficient in English and Ukrainian

• Candidate must have the ability to
  travel.

All your information will be kept confidential according to EEO guidelines.