Sr. Business Analyst

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

 

Position Summary

Visa Inc. is searching for a Sr. Business Analyst within our Visa Operations Command Center (VOCC) team. As a key member of the team, you will provide direct support to multiple function lanes in VOCC to onboard and ongoing success of the teams to support our services and clients. You will leverage your strong collaboration skills and deep understanding of working structures within VOCC to ensure new or existing services are onboard quickly and on time. Working collaboratively with the stakeholders, you will lead the initial implementation issues and seeing ongoing improvement/enhancement efforts.

Responsibilities

  • Strong analytical skills
  • Proficiency in Excel and ability to build Pivot Tables and Macros
  • Comfortable with statistical analysis using Minitab
  • Strong project, organizational, presentation and interpersonal skills
  • Excellent verbal and written communication skills with the ability to communicate complex processes to a wide audience across various time zones.
  • Demonstrated ability to meet deadlines and commitments in an environment which requires multi-tasking among concurrent tasks and projects.
  • Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved
  • Eliminate complexity in Technology's ability to deliver IT services, while meeting service level agreements.
  • Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption.
  • Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement
  • Manage relationships with other process management teams to provide a consistent delivery framework
  • Work with the requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use
  • Evangelize the virtues of IT process management and create a collaborative environment
  • Work independently to research subject matter. Interact with IT development, operations, IT quality and product management groups to obtain and exchange information.
  • Create and maintain project plans.
  • Represent the team in planning and review meetings with IT project cross-functional stakeholders.
  • Communicate status of project to team members, clients and departmental management
  • Manage the projects, work with all stakeholders to ensure deadlines are strictly adhered to.
  • Understand Business Requirements and be able to translate them into a Business Requirements Document

 

 

Qualifications

 

  • 5+ years of experience in operations, client facing, or support roles
  • Bachelor Degree required. MBA a plus.
  • Experience providing operational support
  • Lean Green Belt Six Sigma certified. Black Belt certification is a bonus
  • ITIL Foundation Certified with at least one intermediate certification. ITIL expert certification is a bonus
  • Ideal if you have direct experience in communicating to mass audience and management
  • Strong cross functional, global collaboration skills with an ability to work across all levels
  • Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
  • Comfortable operating in a fast paced and complex environment, with an ability to handle numerous projects concurrently.
  • Excellent presence and experience in communicating and presenting to all levels.
  • Ability to articulate complex technical terms or processes into business language
  • Working knowledge of payments industry a plus but not required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Policy