Visa, Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

The Global Business Optimization team has a simple mission: we turn massive amounts of data into actionable insights that drive business value.  Our analytic consultants and data analysts work with Visa’s clients and staff to improve performance, program profitability and cardholder experiences.  By coupling in-depth analysis of cardholder behavior with Visa’s world-class products, digital offerings and marketing capabilities, we ensure our clients’ programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world. 

As part of the Client Support Services (CSS) organization, this role will be responsible for one key deliverable: shorten the distance between questions and data-driven answers for our global organization and client base.  Data and Reporting Services – a newly created function within the organization – is charged with delivering on the full breadth and scope of reporting and data inquiries for all of our business lines across the globe.  An effective leader for this function will build the organization to be efficient, effective and collaborative for a multi-faceted end user base, both internally and externally.  Robust automation, effective visualization, and both experience and understanding of how to utilize big data environments is critical. The ability to effectively manage a large, churning pipeline of inquiries and a suite of BAU reporting activities is essential to the success of the role and the function.  Innovation and a willingness to challenge traditional paradigms with an eye to raising the game for the entire analytics organization are trademarks of a successful candidate.  The best candidate will be able to demonstrate a cultural shift in how we derive value from our data assets and analytic resources. 

Responsibilities

• Lead data support and reporting efforts for Visa clients, team members and other internal resources.
• Build, lead and develop a team of high performing resources – create the next leaders of the organization
  

• Bring best in class big data and visualization practices to the overall reportin suite in partnership with analysts and technical support.

• Oversee the review, refinement and streamlining of our reporting efforts resulting from the consolidation of various functions into a holistic organization.

• Lead a team to build process and procedure which ensures accuracy, timeliness and quality of end deliverables.  Lead by example - get your hands dirty and help drive to solutions.

• Communicate openly with stakeholders to ensure reporting products meet business needs without oversubscribing resources – coach team to do the same.

• Ensure commitments are kept and deviations from plan/BAU are socialized – coach team to do the same.

• Manage the automation of our efforts as much as possible.

• Prioritize commitments while keeping leaders/clients engaged – know when to say YES! and how to say no in a way that keeps us on track without damaging our brand.

• Oversee the build/development of a data inquiry process which includes data sourcing, output delivery and a staffing model to execute for a global organization across multiple business lines and analytic delivery functions.

• Instill a culture of continual improvement and excellence with your team.

• Hire and retain quality resources who deliver value and work well within a team.

• Blaze a trail of collaboration with insight delivery, internal business leaders and clients.  Help bring analytic solutions to bear which delight our constituents – be they internal or external.

• Serve as a trusted advisor/expert to internal business partners on
  advanced analytic and big data issues.
  

• Requires a minimum of 7-10 years’ experience working within financial services and a 4
  year college degree.  Advanced quantitative or business degree is a plus.

• Requires 1-2 years of management or leadership experience.

• Strong verbal, written, and interpersonal skills are required.

• Must be proficient in all MS Office applications (Excel, Word, PowerPoint and Access) with advanced Excel spreadsheet skills. 
  

• Data visualization skills are required.  Advanced Tableau skills with Tableau server experience is highly desirable.

• High level of proficiency manipulating and aggregating data in both standard and non-standard formats from a variety of sources. Big data skills (Hadoop, Hive, Impala, Pig) and SQL skills are required.

• Experience automating and streamlining data collection, reporting and managing a robust data request pipeline is highly desirable.

• Visa experience or knowledge of the bankcard industry (including payment processing, operations or risk) is highly desirable.

Role to be based in Denver, CO.