Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary
Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope
This is an operational Business Leader role responsible for Japan within the Client Support and Implementation function. This role serves as a cross functional specialist having overall responsibility and accountability for the Visa operational/processing relationship within Japan providing differentiated operational support. You will have responsibility for day-to-day operational support for the market. You will need to ensure overall effective and efficient operational support and act as an advocate on behalf of Visa’s clients operational business needs to internal stakeholders. You will need to work with clients to support their strategic operational initiatives as well as be able to identify operational optimization opportunities for clients processing business.

Responsibilities

• Provide a client-oriented consultancy platform to assist with the introduction of new clients and services to the market
• Building client relationships with existing and non-traditional clients and acting as a liaison between them and Visa groups to develop their operational business
• Provide insight, consultancy and operational development plans. Educating both internal and external stakeholders and supporting them from conception through to delivery. Perform post-implementation monitoring and report violations which require invoking the Compliance Programme
• Act as reference point on operational issues related to new and non-traditional products and services and make decisions to implement resolutions to time critical situations
• Identify operational process improvements
• Act as an in market liaison supporting the Client Readiness team to ensure new products, services and compliance mandates are aligned with country strategy
• Considered the functional expert for processing and operational business, providing operational and product based expertise and guidance with a view to client operational readiness and effective implementation
• Assisting sales function regarding non-traditional products and services through identifying specific client opportunities, providing service based financial business cases, and education utilizing product, market and regional knowledge
• Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization
• To brief and train new and existing clients in aspects of compliance programs that will impact clients businesses
• Establish client support strategy in line with broader market and customer service objectives and goals
• Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services
• Serve as an escalation point for complex issues encountered by team members and act as a mentor and train team members
• Support bi-annual Visanet Business Enhancement to clients assuring clients compliant with the Visa mandates of changes and no technical problems occur
• Partner with assigned Account Executives to identify additional business opportunities
• Perform ongoing proactive operational reviews to include billing and transaction processing
  

• Bachelors/Degree or equivalent experience; Minimum of 10-12 years progressively responsible experience in a customer support role in financial services, payment card, software or information services is required
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
• Experience using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, etc.)
• Excellent time management, organization, and planning skills
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Able to set priorities, influence others, and manage customer expectations
• Demonstrate success in customer relationship management
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Excellent verbal, written, presentation and interpersonal skills
  Strong project management skills
• Demonstrated ability to articulate complex technical terms or processes into business language
• Strong local market and regulatory knowledge and functional experience in bankcard operations, supporting highly complex clients and/or services
• Excellent language proficiency in business English and Japanese