Senior Implementation Analyst
- Москва, Россия
- Полная занятость
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. This role is senior level position responsible for implementing simple to complex projects. The role will also consist of identifying and resolving issues that range in complexity.
Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
Assess operational opportunities to increase service quality or efficiency.
Prepare and maintain detailed project plans, status reports, and issues logs.
Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders.
Represent client system and operational requirements to internal Visa organizations.
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Coordinate internal Visa resources to ensure delivery on commitments.
Report client project accomplishments and deliverables to management monthly.
Update and enhance internal support documents to assist internal and external stakeholders.
Support biannual business enhancements and all Visa mandates.
Требования к квалификации
Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in financial services, payment card, software or information services.
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
Excellent time management, organization, and planning skills are essential.
Ability to comprehend and translate technical issues.
Ability to synthesize technical information and apply to business solutions.
Able to set priorities, influence others, and manage customer expectations.
Demonstrated success in customer relationship management.
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Strong verbal, written, presentation and interpersonal skills are required.
The candidate should be able to think strategically and help the internal staff an client to come up with solutions.
Project management certification is not required but would be a benefit.
All your information will be kept confidential according to EEO guidelines.