Merchant Sales & Solutions manager

  • Full-time
  • Job Family Group: Sales and Business Development

Company Description

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 65,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fuelled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.



Job Description



Responsible for managing large complex acquirers and merchant accounts within the sub-region (CIS&SEE) with the primary objective of meeting quarterly sales targets with focus on Push Payments (e.g. QR payments) roll-out plan and relationship management to boost expand access within SME, Bill payment and emerging segments.

Manage the identification and assessment of Merchant segment development trends, opportunities and threats in the sub-region

Identify, qualify and quantify market specific opportunities in close cooperation with local relationship management and understand factors critical to successful merchant development.

Contribute to the development of the Merchant Sales plan and strategy

Assist in business plan development including strategy, planning and implementation

Manage roll out of a sub-regional merchant business plan strategy and market level plan that takes into account local market and stakeholder needs, competitive landscape and is aligned with overall sub-regional Merchant Plan.

Ensure activities are regularly reviewed, maintaining a flexibility and resilience to cater for local market dynamics.

Ensure the sub-regional merchant solutions strategy and plans are effectively communicated to and understood by the relevant stakeholders in the sub-region;

Establish and manage budget requirements for the Merchant Sales segments in the sub-region

Establish the budget requirements to achieve business objectives at sub-regional level and communicate to sub-regional Head of Marketing within the Marketing Planning framework.

Direct and coordinate the implementation of the agreed sub-regional merchant sales plans within the constraints of the budget and available resources.

Manage all implementation aspects of the sub-regional Merchant Sales plan

Structure the objectives, scope and resources of the merchant plan roll-out.

Manage the implementation and operation of the plan, with a focus on fast resolution of problems and stakeholder satisfaction.

Gain a strong understanding of Visa’s products and services as well as the entire payments industry.

Drive business expansion of new products and payment solutions;

In close cooperation with sub-regional and London based staff, manage the business, technical, service and legal relationships and activities with and between plan participants (banks, vendors, third parties) and incorporate learning’s into process.

Provide input into design and implementation of marketing and promotional activities to enhance usage and activation.

Conduct annual reviews for assigned solutions (previous enhancements, YE volumes & revenues, revisions/ updates to the strategic direction and pricing);

In conjunction with Visa staff, manage the provisioning of education and sales support to relationship management

Provide adequate training of relationship management staff.

Provide qualified sales support for individual members.

Represent Visa by speaking at conferences and business meetings and undertake public relations activities where appropriate.

Ensure relationship management is self-sufficient in the sales of existing solutions.

In conjunction with sub-regional based staff, manage the provision of consultancy to merchants and other stakeholders

Provide professional advice and consultancy to merchants covering both tactical and strategic products and marketing aspects for merchant sales.



Qualifications

Key Compentencies

1) Leadership Skills

2) Superior negotiation skills leading to timely and acceptable resolutions

3) Client relationship and management skills

4) Solid interpersonal skills and working with cross functional teams

5) Exceptional communication skills

6) Development and preparation of executive level briefs

7) Self-directed and motivated

8) Able to work with little management oversight

9) Strategic management and creative thinking

10) Analytical in thought processes


Education: Bachelors’ or MBA

Skills - Professional/Technical/Business

Experience: 5 – 7 years on-line and off-line payments

Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes

Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities

Strong commercial acumen with previous product line P&L responsibility is a plus

Strong communication, interpersonal and collaboration skills are needed to influence direction and change attitudes and decisions of senior level international bankers

Strong self-management skills including demonstrable drive and energy

Multicultural sensitivity and interpersonal relationship management, including the ability to work effectively within CEMEA, between regions and with Worldwide Services staff

Sales experience and proven negotiation skills

Candidate must have the ability to travel frequently


Fluent English, Russian and  Kazakh

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