About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company; technology is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Distributed Apps Operations is a globally distributed department of over 240 talented engineers within Visa’s Technology & Operations organization. We are The Last Line of Defense for Visa to deliver Visa Values to its stakeholders thru 600+ products and services that we maintain 24x7 to ensure every transactions matters and are always available on time with good quality.

The Lead System Analyst for Loyalty Data Processing will report directly to the Senior Director of Data Platform Operations. As a lead to the team – you will be driving operational supports of critical applications and ensure the stability of the applications by performing proactive maintenances, automations and driving complex cross platform problems to resolution. You will also ensure OLAs and SLAs and will collaborate with Development and Product teams to identify opportunities to improve and optimize the overall experience.  As a technical lead to the team you need to demonstrate technology expertise and deep application knowledge to help guide the team to perform well. The role require staying on top of the technology and training other team members to adopt new technology seamlessly as the applications are migration to new technology. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and articulate business cases or performance reports to various stakeholders.

Must Have

• 10+ years of hands-on experience in 24x7-production support in large distributed batch data processing environment.

• 5+ years leading a global team of 5+ engineers in 24x7 production support.

• Strong technical knowledge in developing, testing and supporting applications in UNIX, ABINITIO, UDB, HADOOP, HIVE, PIG.

• 5+ years of experience in Performance Tuning, Data Fixing and Workload Automation.

• Strong Team player and ability to collaborate as part of virtual team across the globe.

• Strong analytical skill to analyze code, understand business rules and trace data following the process flow to investigate data related issues.

• Ability to drive problem bridges collaborates with others from different functional and technical areas and escalates timely to get help to resolve problems within time.

• A quick learner to learn new technology, application or tools and ability to cascade the knowledge to others.

• Strong verbal and written communication Skills.

• Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management.

• Ability to participate/make recommendations in capacity planning activities.

• Ability to prioritize and perform multiple tasks simultaneously and deliver on time with quality.

• Strong process adherence to follow change, incident and problem management processes.

• Ability to identify knowledge gaps and provide technical guidance/mentoring to others to help grow talent.

• Flexibility to work in shifts and during weekends and extended hours when needed.

• Strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation.

• Strong business ethics, self-discipline and trustworthiness to handle sensitive confidential data in live production environment.

Nice To Have:

• Developer’s knowledge in HADOOP, HIVE, PIG

• Experience with DB, OS, and Web monitoring tools

• Good Presentation Skill

• In depth application knowledge similar to Visa

• Certification in relevant technology areas

• ITIL, Six Sigma or similar certification

All your information will be kept confidential according to EEO guidelines.