Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Note: This position is an individual contributor, operational role supporting a signature Financial Institution. It is not a sales oriented role.

The Senior Account Manager role is a highly visible, leadership role on a cross-functional team supporting a key Visa client’s Commercial and Government Prepaid business. 

The operational environment is often high pressure, fast paced and requires excellence in relationship management (internal and external), issue management, analysis and solutioning, technical competency, collaboration, process improvement as well as strong communication skills.

The ability to build relationships, challenge the status quo, influence peers, executives and the client through a positive and forward thinking communication style is fundamental.

Principle Responsibilities

• Build deep relationships internally as well as with this major Financial Institution's Prepaid line of business
• Embrace technology and develop a deep level of knowledge regarding transactions, supporting systems and basic system architecture in order to confidently navigate through conversations with technology / support teams and report key executive and client status updates related to platform changes and/or operational issues.
• Rotate 24x7 On Call responsibilities with other Account Managers and demonstrate the ability to discern between and respond appropriately to routine and critical issues
• Issue Management experience from Triage through to Root Cause; includes working with cross-functional teams internally to understand root cause and communicating appropriately externally while adhering to organization's issue management procedures and processes
• Proactively manage internal stakeholders to ensure a level of accountability, accuracy and responsiveness for client facing deliverables
• Consistent ability to clearly and concisely summarize complex technical concepts, ideas, issues to Sr. Managers.
• Build and maintain relationships with internal counterparts to drive a collaborative, customer-first culture and to hold yourself and others accountable for responsiveness, delivery and lessons learned
• Familiarity with using a CRM system to ensure appropriate tracking of issues and visibility of account plans for internal stakeholders
•  Process improvements

Qualifications

• Bachelors/Degree or equivalent experience
• 5+ years of experience in operational account support roles.  Preference for financial payments industry. Project Management experience a plus. 
• Must be independent with proven abilities in organizational, conceptual, and logical problem solving
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels
• Strong organizational and project management skills
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently
• Demonstrated technical aptitude with the ability to absorb technical information and apply to business solutions
• Proficiency providing technical and consultative support to external customers and identify business needs
• Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
• Comfortable solving business and technical problems where the path to resolution is ambiguous
• Excellent verbal, written, presentation and interpersonal skills
• Thrives under pressure

All your information will be kept confidential according to EEO guidelines.