Associate Technical Support Analyst - Network Hardware
- Full-time
- Job Family Group: Technology and Operations
Company Description
Associate Technical Support Analyst (I4)
The Associate Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Visa Data Centers and co-location sites.
Job Description
Perform installation of network and server hardware in critical 7/24 Data Center environments.
Perform installation of fiber and copper network cabling in support of hardware installs.
Perform parts replacement support for network hardware failures.
Perform problem diagnosis of network cabling infrastructure.
Manage vendors providing network cabling installation services.
Manage vendors providing hardware support.
Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.
Utilize Asset Management and Network documentation tools to manage and track network hardware inventory, locations and status.
Participate in project meetings as appropriate to understand hardware and cabling infrastructure requirements.
Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information management tools (DCIM).
Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.
Qualifications
Qualifications
2-5 years of experience working with network hardware and network cabling systems.
Basic understanding of IP networks and network topologies.
Experience working in large scale/critical Data Center Environments.
Experience with fiber and copper cabling systems problem determination.
Experience with network hardware repair.
Additional Information
Education
Requires an Associate degree in Information Technology or related field or equivalent job experience.
Bicsi Certifications a plus