Associate Technical Support Analyst (I4)

The Associate Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Visa Data Centers and co-location sites.   

• Perform installation of network and server hardware in critical 7/24 Data Center environments.

• Perform installation of fiber and copper network cabling in support of hardware installs.

• Perform parts replacement support for network hardware failures.

• Perform problem diagnosis of network cabling infrastructure.

• Manage vendors providing network cabling installation services.

• Manage vendors providing hardware support.

• Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.

• Utilize Asset Management and Network documentation tools to manage and track network hardware inventory, locations and status.

• Participate in project meetings as appropriate to understand hardware and cabling infrastructure requirements.

• Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information management tools (DCIM).

• Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.

Qualifications

• 2-5 years of experience working with network hardware and network cabling systems.

• Basic understanding of IP networks and network topologies.

• Experience working in large scale/critical Data Center Environments.

• Experience with fiber and copper cabling systems problem determination.

• Experience with network hardware repair.

Education

• Requires an Associate degree in Information Technology or related field or equivalent job experience.

• Bicsi Certifications a plus