Director, Client Readiness

  • Singapore
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

This role manages end-to-end implementation activities for delivery of new Visa products and services.

  • Responsible for representing requirements and risks on behalf of regional client-facing client support and project management groups for introduction of new products, services or initiatives to support the business, and formulate implementation and support solutions.

  • Actively engage with CSI stakeholders to ensure internal stakeholders have a solid understanding of market and client initiatives, opportunities and challenges

  • Actively engage with Product early in the process to interpret CSS needs and define any gaps in supporting the implementation goals

  • Become a subject matter expert in client configurations, Visa processing, domestic processing schemes, interoperability and dependencies that should be considered to minimize risk

  • Define implementation processes and tool requirements to support the roll out of new products and services that can be shared globally

  • Define/create artifacts to help educate, document and implement enhancements.  Provide client and CSS feedback to Product ensuring continued improvements are made with the client in mind

  • Confidently manage client projects in parallel to product developments and a changing landscape

  • Function as a Subject Matter Expert, explaining methodologies to different levels

  • Build a cohesive global workgroup and involve those global workgroups in communications and decision making

  • Be accountable for delivering agreed objectives

  • Assume appropriate decision-making authorities to ensure flawless execution of business objectives

  • Identify opportunities for process improvement and/or new methodologies to improve departmental efficiencies and service delivery to clients

  • Identify improvement opportunities to existing products or services

  • Become a valued partner to our CSS peers and Product ensuring they can confidently deliver and support the new project implementation.

  • Communicate with internal and external clients effectively throughout the project lifecycle; using project plan, artifacts and appropriate internal alerts and escalation tools

  • Work collaboratively with team members as well as other stakeholders to promote healthy team dynamics and a positive internal environment to achieve project goals

  • Create and deliver comprehensive training and materials on new products and processes to CSS teams


  • Learn and acquire knowledge in digital technologies while keeping step with market developments

  • Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures

  • Significant experience in bankcard operations, preferably Visa, supporting highly complex clients and/or service

  • Functional Project management experience

  • Technical experience: digital product processing, authorization services

  • Be able to communicate complex, technical concepts in a focused and well organized manner

  • Excellent written and oral communication skills

  • Willingness to take on new challenges, explore new ideas and be flexible with changing priorities

  • Orientation towards quality enhancement and process improvement

  • Organized in tasks and activities

  • Constantly keep current with development within Visa and the industry to be able to provide innovative solutions to clients

  • At least 10 years of professional experience in a Business/Project Management / Information Technology role (out of which 3-5 years as an SME in a technical service or product) 

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