Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary

Client Support & Implementation, a part of the global Client Support Services is accountable for providing support to Visa clients. Account Managers within the team have responsibilities for portfolio of clients within defined geographies.
 
Key Responsibilities
 
This is an 18-months fixed-term individual contributor role accountable for designated Visa clients in the Korea market for their day-to-day operations, identifying and resolving issues of various complexities. This position requires strong execution and analytical abilities. This role works independently with the appropriate guidance from the manager.
•    Act as a primary point of contact for providing day-to-day operational support to client institutions
•    Considered the functional expert for their client’s processing and operational business
•    Identify, troubleshoot, and resolve complex processing, application usage and business issues
•    Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support
•    Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and the client perspective is represented within the organization
•    Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally  
•    Proactively identify and present opportunities to clients to help optimize their performance and improve revenue
•    Build key relationships with client’s technical, operational and management staffs
•    Collaborate with internal stakeholders to meet market or client specific needs
•    Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services

•    Bachelors/Degree or above
•    Typically requires a minimum of 6-10 years’ experience in operations and customer support role in financial, payments or information technology
•    Good technical knowledge of new & emerging payment technologies
•    Strong technical aptitude with the ability to absorb information and apply to business solutions
•    Customer focused with proven ability to establish productive working relationships with staff and management at all levels
•    Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
•    Able to work independently and manage multiple tasks simultaneously in a changing environment with a high degree of accuracy
•    Working knowledge of Microsoft Office(outlook, excel,,,)
•    Excellent verbal, written and interpersonal skills are required
•    Confidence in speaking to clients or internal stakeholders; ability to deliver presentations and report findings to audiences
•    Interpersonal relationship management skills are essential including the ability to work effectively as part of a team
•    Experience of working in a multi-national company is a plus