Data Center Technician
- Full-time
- Job Family Group: Client Support Services
Company Description
Hardware Technical Support Analyst (I5)
The Hardware Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Visa Data Centers and co-location sites.
Job Description
The Hardware Technical Support Analysts core responsibilities include planning, installation, relocation and de-installation of Network, Open Systems hardware, Storage Arrays and cabling infrastructure within the Visa Data Centers.
Work with the hardware engineering and project management teams to gather requirements, plan and perform hardware installs, reconfigurations and de-installations of Mainframe hardware, Open Systems hardware, Storage Arrays and other peripherals in critical 7/24 Data Center environments.
Manage vendors providing hardware support of Mainframe, Open Systems and SAN storage hardware.
Provide 7/24 hour support for problem diagnosis of Mainframe, Open Systems and SAN Storage Hardware and Cabling Infrastructure.
Manage vendors providing Cabling installation services.
Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.
Utilize configuration documentation to diagnose and resolve problems.
Participate in planning meetings to communicate hardware and cabling infrastructure requirements and insure implementations in the Data Center meet project requirements and timeline objectives.
Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information management tools (DCIM).
Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.
Qualifications
5+ years of experience working Open systems hardware, SAN Storage Arrays and associated cabling infrastructure systems, network and Mainframe.
Solid understanding of Open systems and SAN storage hardware topologies and architecture.
Experience working in large scale, critical 24/7 Data Center Environments.
Experience with problem determination of cabling infrastructure and hardware repair across multiple hardware platforms.
Additional Information
Requires BS degree in Information Technology or related field or equivalent job experience.
Masters is a Plus as this position will transition between Technical and Managerial roles