Data Center Technician

  • Full-time
  • Job Family Group: Client Support Services

Company Description

Hardware Technical Support Analyst (I5)

The Hardware Technical Support Analyst core responsibilities include installation, relocation and de-installation of network equipment and cabling infrastructure within the Visa Data Centers and co-location sites.   

Job Description

The Hardware Technical Support Analysts core responsibilities include planning, installation, relocation and de-installation of Network, Open Systems hardware, Storage Arrays and cabling infrastructure within the Visa Data Centers.   

  • Work with the hardware engineering and project management teams to gather requirements, plan and perform hardware installs, reconfigurations and de-installations of Mainframe hardware, Open Systems hardware, Storage Arrays and other peripherals in critical 7/24 Data Center environments.

  • Manage vendors providing hardware support of Mainframe, Open Systems and SAN storage hardware.

  • Provide 7/24 hour support for problem diagnosis of Mainframe, Open Systems and SAN Storage Hardware and Cabling Infrastructure.

  • Manage vendors providing Cabling installation services.

  • Utilize problem and change management ticketing systems to insure all changes and problems are accurately tracked and resolved.

  • Utilize configuration documentation to diagnose and resolve problems.

  • Participate in planning meetings to communicate hardware and cabling infrastructure requirements and insure implementations in the Data Center meet project requirements and timeline objectives.

  • Provide updates of the physical layout of equipment and cabling infrastructure utilizing Data Center Information management tools (DCIM).

  • Perform moves, adds and changes of hardware and cabling infrastructure in the Data Center environments.

Qualifications

  • 5+ years of experience working Open systems hardware, SAN Storage Arrays and associated cabling infrastructure systems, network and Mainframe.

  • Solid understanding of Open systems and SAN storage hardware topologies and architecture.

  • Experience working in large scale, critical 24/7 Data Center Environments.

  • Experience with problem determination of cabling infrastructure and hardware repair across multiple hardware platforms.

Additional Information

  • Requires BS degree in Information Technology or related field or equivalent job experience.

  • Masters is a Plus as this position will transition between Technical and Managerial roles

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