Senior Account Manager – Business Solutions - Payables Implementation

  • Full-time
  • Job Family Group: Client Support Services

Company Description

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS,  CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Job Description

The Sr Account Manager for Payables Implementation is an individual contributor role responsible for leading the implementation of Visa Payables with financial institutions and fintech partners. This role will work directly with clients to manage an end-to-end implementation, including client consultation, project management, meeting management, training and handover to Account Management. A significant portion of this role will involve developing clear and professional external documentation and internal workflow processes.

Responsibilities

  • Project manage the implementation of Visa Payables using Project Management Methodology best practices and skills.
  • Provide technical expertise to structure an effective implementation. 
  • Build strong customer relationships with the ability to simplify complex problems to support business needs.
  • Maintain effective communication with impacted parties and stakeholders. Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
  • Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to enhance external and internal communications.
  • Create and maintain necessary internal and external implementation documentation and forms.
  • Provide onsite or virtual client training for Visa Payables; including developing training documentation   
  • As a subject matter expert, acquire and maintain a deep understanding of supported services to train customer and internal stakeholders.
  • Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency. 
  • Responsible for own work assignments and must be able to take the initiative to resolve issues and meet deadlines. 
  • Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.
  • Responsible for accurately recording project progression within CRM system.

Qualifications

  • Bachelor’s degree required. Requires a minimum of 8+ years progressively responsible experience in an implementation support role in software, financial or information services.
  • Extensive experience (at least 5+ years) in using project management methodology
  • Experience with electronic payment processing, such as automated payment solutions and commercial information management products (i.e. Buyers paying Suppliers through automated payables solutions).
  • Good understanding of application programing interface (API) gateways a must.
  • Ability to communicate effectively with both business and technical resources
  • Strong ability to multi-task, organize, manage, and implement complex projects with minimal oversight.
  • Good presentation and communication skills. Must be comfortable and engaging to lead product demonstrations and speak to technical material with ease. 
  • Ability to comprehend and translate complex technical issues and apply to business solutions.
  • Needs to be able to effectively prioritize and multi-task under deadlines and manage customer expectations.
  • Demonstrated ability to articulate complex technical terms or processes into business language.
  • Excellent verbal, written, presentation and interpersonal skills are required.
  • Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).

Additional Information

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

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