CyberSource, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.

CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

• Develop, Design, and Manage the user experience for Consumer, Issuers, Merchants and Developers
• Build a world-class User Experience solution that supports the needs of the Visa digital solutions team and products
• Contribute and support strategic goals of organization
• Act as a change agent, sparking fresh ideas that are infused in our culture and our products
• Foster a deep and rewarding collaboration with the Product Managers, Engineers, Marketers, and our customers
• Bring Business Process Management design expertise to the current UX team
• Help maintain and contribuite to the Visa Design Language standards
• Provide a thought leadership in translating insightful business, product, user data to understand our customers’ needs through research, interviews, testing, collaboration, and brainstorming
• Capture, develop, and deliver ideas/processes that can help our patent portfolio
• Be an advocate for our customers

• 6+ years in related professional work experience in consumer payment, customer banking, enterprise software is preferred
• Knowledgeable about accessibility guidelines and best practices
• Passionate about creating innovative user experiences to the point of obsession
• Experience launching world class UX business solutions for the web and mobile
• Expert knowledge of visual, UI and interaction design principles with an eye for details and consistency
• Provide direction for moderators guides and other artifacts for usability testing 
• Experience and understanding of Product Management and the agile process
• Well versed in designing for data rich transactional process oriented applications
• Cross-functional team leadership experience required with demonstrated results
• Experience in leading more than one global-scale project and project teams
• A strong practical point of view of Enterprise User Experience
• Proven ability to work independently, provide project guidance and direction to help others attain their goals
• Takes a consultative role in the agile process as well as an execution role
• Expert in using Sketch & Invision (and willing to help evaluate Invision Studio)
• Excellent written, oral communication and presentation skills
• Experience with and the ability to work with HTML5, CSS3 and CSS4
• Experience with ReactJS & Web Components
• B.S./B.A degree in Computer Science, Human Factors, Interaction Design or similiar

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.