Sr Systems Analyst - REF9189C

  • Singapore
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Principal Duties and Responsibilities:

  • Proactive analysis of the Visa complex core systems and applications to detect potential problems and when necessary make preventive corrections. 
  • Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable. 
  • The Sr. Systems Analyst is responsible for activities of functional area without direct reports.
  • Extensive experience with large server (IBM mainframe) and Tandem Non-stop technologies and architectures in a complex, heterogeneous systems environment. 
  • Strong working knowledge of MVS & Tandem operating systems and related software/hardware. 
  • Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.   
  • Strong comprehension and understanding of the Visa applications and the services they provide in relation to the service levels and impacts to Visa's customers. 
  • Advance skills in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups.   
  • Collaborate with various technical teams which include application support and engineering teams. 
  • Must be able to multi task, analyze and diagnose complex issues when working with various support groups. 
  • Strong understanding in Incident, Problem and Change, Knowledge Management per the ITIL process. 
  • Strong reporting and documentation skills. 
  • Excellent written and verbal communication skills.
  • Enable and inspire junior teammates as well as 1st level support in achieving goals
  • Strong leadership skills by setting example.

Key Performance Indicators:

  • Technical staff member with intermediate to advance hardware/software system configuration and troubleshooting skills.   
  • Includes but not limited to MVS Systems, ESP Scheduling, OPS MVS (REXX/CLIST) Management, and OFD Tandem Support(Capable in isolating OFD issues, incidents and cutover using operations standard procedures)
  • Demonstrated strong ability in resolving routine problems with (JCL, Job abend, Job Schedules, and Rexx/Clist script errors) within technical areas of responsibility, following documented handling procedures. 
  • Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client  service level agreements. 
  • Ability to work independently and as part of a team for collaboration.
  • Responsible for enhancements, configuration changes, apply application patches or fixes for various monitoring products such as: ESP, Netmaster, OPS/MVS (REXX/CLIST), JCL/PROC, RHEL in relation to job abend resolution.     
  • MS Office Proficiency  
  • Capable in creating install script, deploying patch and update component of SWIFT application in RHEL environment
  • Capable in isolating Edit Package issues and incidents using operations standard procedures
  • Capable in supporting ITDR activities for different SYSPlex.
  • Ability to drive and manage problem bridge, documenting a detailed time line when applicable
  • Serves as team leader providing constant communication to management when escalation is needed

Qualifications

Experience & Education:

8+ years as a support analyst function in a multi-data center environment.  Degree preferred, but equivalent on-the-job training and experience imperative.

Technical Knowledge:

  • Extensive knowledge of MVS OS/390, C:D, FTP, SFTP, SDSF, Solve (Netmaster), CA-ESP(scheduling package),   
  • TSO & TPX, JCL, Sysview, Tandem, C1 Endeavor, Data Express, Prognosis, Netcool Alerting Tool, REXX/CLIST, Hadoop, application support, and Remedy reporting tool. 
  • Have an understanding of Hadoop's infrastructure 
  • Work with various Engineering and Operations teams to analyze and optimize Hadoop 
  • Working / practical knowledge of the Windows & Tandem environments. 
  • Working knowledge of CICS, DB2, MQ Channel, and tape processing. 
  • Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment. 
  • Subject matter expertise in REXX, OPS/MVS, Systems State Manager, Windows, Tivoli, Network & ESP scheduling. 
  • Run Ad hoc scripts against Tandem database for problem resolution or customer metrics. 
  • Advance skills in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd  level support groups.   
  • Well verse in working with various technical teams which include application support, development and engineering teams. 
  • Intermediate to Advance knowledge in RHEL to support SWIFT application
  • Intermediate to Advance knowledge in Edit Package Support
  • Intermediate to Advance knowledge of ITDR operations procedure (i.e. activation/deactivation of CBUs, activation/ deactivation of coupling facility and lpar images in HMC)
  • Strong understanding in Incident, Problem and Change management per the ITIL process.

 

Additional Information

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