Finance Manager, Operation Support - India & SA

  • Mumbai, Maharashtra, India
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.


At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.


You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Finance Manager (Operations Support) is a key member in the India & South Asia office’s business team. The role is responsible for ensuring that business processes initiated across the assigned territories are operated in an effective and compliant manner, and are in adherence to established policies and procedures. The role works collaboratively with the controls functions (especially Controllership, Compliance and Legal) and with various business functions to implement and maintain a robust controls framework, provide training on corporate policies and procedures, and will liaise with stakeholders on remediation actions required.

This role reports to the Country Controller to maintain activities and processes that allow the Business to run effectively and efficiently by focusing on:

  • Supporting the business with their respective business opportunities in providing commercial advice and of relevant policies and procedures.

  • Implementing a continuously improving controls and process framework that complies with Visa policy and procedures.

  • Develop remediation plans to address identified issues impacting the controls and processes environment.

  • Provide consultative support to assist the India & South Asia Businesses in supporting business opportunities to achieve a positive outcome for the customer and ensuring compliance to policies and procedures.

  • Provide commercial advisory to the Business and seen as a “go to” subject matter expert on policies and procedures.

  • Represent the voice of the business teams to ensure the needs of the business are represented in developing and delivering effective controls, processes and procedures.

  • Partner with controls BUs including Controllership, Legal, Compliance, Finance, and Sourcing to implement and maintain business procedures with robust controls in place that are adhered to.

  • Accountable to the Controllership organization to ensure consistency in Asia Pacific wide approach to delivering guidelines to executing business in accordance to policies and procedures, and reviewing proposed policy exceptions.

  • Support the India, & South Asia Controls Committee that meets regularly to align on supporting the Business effectively, and review complex &/or high-risk transactions.

  • Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders.

  • Ensure remediation plans are in place and tracked to completion for Issues identified from Self-Assessment process and from Internal Audit results.

  • Develop metrics reporting and analytics of implemented processes that measure risk and support continuous business improvement activities.

  • Collaborates with Controllership to develop and maintain procedures and standard processes to assess, report, and remediate operational risk and compliance-related issues; provides regular self-assessment reporting to Group Executives and Country Managers.



  • CA/ICWA or equivalent degree in Finance.


  • Prior work experience in a business operations, compliance, audit, or risk with focus on operational controls. 

  • 8-10 years of business experience including supporting senior leadership.

  • Strong Audit, business controls, compliance & risk function experience desired.

  • Experience in financial services or payments industry preferred.

  • Strong ethics, integrity and accountability with ability to maintain independence, autonomy and confidentiality.



  • Good finance and accounting knowledge.

  • Knowledge of card and payments industry preferred.

  • Excellent Microsoft Excel and Access working knowledge, and ability to draft contracts.

  • Experience or qualifications in business improvement methodologies such as six sigma an advantage.

Additional Information

  • Strong business partnering skills, excellent judgement and decision making ability in a collaborative style.

  • Strong problem solving skills, with demonstrated ability to identify and resolve issues and risks, including root cause analysis.

  • Ability to anticipate and identify opportunities to establish standards and controls, as well as develop and recommend solutions.

  • Experience in creating, implementing and training on policies, procedures and guidelines.

  • Strong communication skills:  oral, written and presentation skills, interpersonal, and influencing skills to drive effective change at all levels of the organization.

  • Ability to work effectively in a matrix management structure that is diverse, international with a multi-cultural environment.

  • Demonstrated maturity to work effectively with multi-cultural and country specific circumstances and with colleagues from diverse cultural backgrounds.

  • Ability to travel to conduct training and to regional and corporate meetings as required.


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