- Pasay, NCR, ph
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.
Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
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Technology and Innovation at Visa
This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify solutions for new Visa digital initiatives. This role serves as a technical/functional specialist in the digital space and works independently with guidance only in complex situations.
- Create and maintain consumer facing email templates, landing pages, desktop and mobile graphic assets, and working from client provided assets as well as existing templates.
- The ideal candidate will understand the difference between coding for email versus web.
Code, implement, and maintain large volumes of HTML5 content files and W3C Web Content Accessibility Guidelines
Follow CAN-SPAM regulations as well as keeping up to date with email best practices
Work with front end email marketing service platform to create and execute batch or transactional mailings.
Report client project accomplishments and deliverables to management monthly
Manage routine processing and change requests, as well as short term tactical and strategic client initiatives
Proactively identify operational opportunities to increase service quality or efficiency
Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders
Prepare and maintain detailed status reports and issues logs
Must be able to take the initiative to resolve problems and meet deadlines for assigned work
Coordinate internal Visa resources to ensure delivery on commitments
Create, update and enhance internal support documents to assist internal and external stakeholders
Exercises independent judgment with minimal direction from supervisor
Bachelor’s degree in Computer Science or related field; or equivalent experience
Requires a minimum of 5+ years’ experience in HTML/HTML5 editing, CSS layouts, and web application content management (a plus)
Proven experience with responsive/mobile optimized HTML5 code
Must have experience in working with ESP platforms such as Selligent (Strongview), ExactTarget, Responsys, or any others
Intermediate/Advanced proficiency with Dreamweaver, Photoshop, and Visual Studio is required;
Proficiency placing and scaling EPS files within Photoshop
Proficiency working with large volumes of smart objects, slices, and PNG exports
It is critical that the resource has a high level of attention to graphic design detail within the context of digital channels
Experience in using Adobe Experience Manager is a plus
Individual must be self-directed and able to perform job responsibilities with minimal guidance, direct, and/or involvement from management
Must be able to handle multiple priorities at once and re-prioritize tasks with minimal involvement from management
Excellent time management, organizational, and planning skills are essential
Strong English verbal and written communication skills are essential
Ability to comprehend and translate technical issues
Demonstrated sound judgment
The ability to occasionally work off hours to support the global team
Preferably can work at early morning shift to overlap with US hours
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.