This opportunity is posted in relationship with Visa’s Ready to Return initiative. While you may have taken extended time away, Visa believes it doesn’t diminish your value or worth at work. If you are a professional who had to hit pause on your career, but are now ready to re-enter the workforce, we want to meet you! Learn if you're eligible for Visa's Ready to Return Program by going to the link below:  https://careers.smartrecruiters.com/Visa/ready-to-return

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy.

Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Imagine working for one of the pioneers in the payment technology space. The kind of company that’s been setting the bar for the way people pay and get paid for more than 50 years, and continues to innovate on a global scale. Now imagine that company is less than 15,000 employees worldwide, small enough that you’ll actually have an impact and do some amazing things. Sounds pretty awesome. Well, that company exists and its Visa. Yep, Visa.

Imagine, in a single day, the diversity of transactions that Visa manages – from gaming enthusiasts who buy virtual goods to advance a level, to a small business merchant launching their first ecommerce business to a large consumer brand hitting their largest single-day sale. Now multiply transactions and interactions like that by millions on a global scale – that's Visa. It is a multibillion dollar market that has experienced year over year growth!

This opportunity is posted in relationship with Visa’s Ready to Return initiative. While you may have taken extended time away, Visa believes it doesn’t diminish your value or worth at work. If you are a professional who had to hit pause on your career, but are now ready to re-enter the workforce, we want to meet you! Learn if you're eligible for Visa's Ready to Return Program by going to the link below:  https://careers.smartrecruiters.com/Visa/ready-to-return

At Visa, everyone is a leader. The Visa Leadership Principles will be integrated into all we do, driving accountability for the way we act and the way we lead. So what are we looking for in our experienced hires?

*There are two positions; Foster City, CA and Bellvue, WA. Telecommute options are available.

Position Purpose

To help CyberSource customers manage the risk of taking payments (predominantly
credit and debit card) online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with CyberSource customers to implement these strategies using a combination of CyberSource and industry tools.

Principle Responsibilities/Key Results Area

• Work with (typically) 7-12 different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud
• Develop in-depth knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients.
• Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.
• Analyze transaction data with a view to optimizing risk management strategies for clients.
• Produce regular, detailed reports that clearly explain to clients the performance of current risk
  management strategies, and if appropriate, how these can be improved.
• Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management.
• Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.
• Occasional to frequent travel required for onsite training, assistance with implementations or
  periodic business review presentations.
• Valid passport required

Strategic Nature, Mgmt. Accountability, & Scope

• Responsible for activities of functional area without direct reports.
• Role is key to executing CyberSource’s business strategy in region (Americas), ensuring that ecommerce merchants can transact confidently using CyberSource services. 

Decision Making & Complexity

• Independent decision making required on daily basis.
• Required to interpret and analyze complex transaction data and identify patterns and trends, and make independent decisions on fraud screening configuration for merchants based on this work.
• Must be keenly aware of the responsibility involved in such a position, given that their recommendations for fraud screening configuration changes will impact which transactions are accepted or rejected by the ecommerce merchant.

Financial & Organizational Scope

• Individual contributor working within a global team of Managed Service Analysts, all working as
  individual contributors supporting ecommerce merchants in their respective regions.
• No responsibility for a budget or cost center.

Reporting Relationships & Interactions

• This role reports to the appropriate (Americas, EMEA or APAC) Managed Risk Services Regional Director
• This individual will be expected to interact effectively with direct line management and others at a similar level.

Key Competencies

• Strong communication skills, with the ability to write clear and concise reports, and the skills to communicate complex concepts and results to customers via phone and email. 
• Strong presentation skills and ability to prepare PowerPoint slide decks.
• Strong Microsoft Excel skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc.).

Required Experience (education, skills - professional/technical/business)

• Bachelor degree in Finance, Business, Science, Engineering or Computing
• Minimum of three years of experience working within a fraud team at an ecommerce merchant
• Experience of interpreting results from fraud tools used to combat online card fraud (e.g.
  3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc.)
• Experience of analyzing large sets of transaction data to identify patterns and trends
• Creating clear, concise written reports in summarizing fraud analysis results.
• This opportunity is posted in relationship with Visa’s Ready to Return initiative. While you may have taken extended time away, Visa believes it doesn’t diminish your value or worth at work. If you are a professional who had to hit pause on your career, but are now ready to re-enter the workforce, we want to meet you! Learn if you're eligible for Visa's Ready to Return Program by going to the link below:  https://careers.smartrecruiters.com/Visa/ready-to-return

Preferred Experience (education, skills - professional/technical/business)

• Language skills appropriate to merchants within respective region.

All your information will be kept confidential according to EEO guidelines.