Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best and the safest way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary

The role of Senior Program Manager in Identity & Risk Products will manage day-to-day product related activities, develop enhancements to these products, and develop new offerings in the risk, fraud and authentication space. The Senior Product Manager will evaluate potential product opportunities, develop product proposals, write business requirements, oversee the development, perform testing and supervise production implementations and monitoring. He/she will contribute to the product vision and delivery, feature prioritization, and product operations.

He/she will be a key member of Visa issuers’ Clearinghouse Service (ICS) and Prepaid Clearinghouse Service (PCS), a product that help issuers to assess potential risk during the origination of the new accounts or through the account lifecycle. With ICS and PCS, issuers can open new accounts and maintain existing accounts with more certainty, which improves profitability.  The area of fraud prevention and authentication is growing rapidly in the US that is why this position will significantly help in the growth of the business through enhancements, new business requirements, testing and production implementations.

Responsibilities:

• Lead collaborative development and oversee execution of short-term, intermediate, and long-term strategic plans for Visa’s new risk and authentication products

• Manage product development lifecycle from business requirements, review of the designs and estimates, oversee development and conduct testing

  • Develop necessary documentation for product work flows and product enhancements to support product development

  • Work closely with testing groups to ensure successful and timely client product launches by providing subject matter expertise

  • Evaluate client needs to ensure relevant product enhancements are developed to meet existing and future needs of clients

• Manage program budget and ensure ongoing management of the products such as:

  • Ongoing verification of SLA’s

  • Ongoing analysis of compliance

  • Analysis of the ICS and PCS responses

  • Monitor product performance using data analysis and present results of analysis to clients and other key stakeholders

  • Manage implementations with new or existing issuers and processors to ensure successful and on-time implementations

  • Identify potential issues and opportunities within the existing process and develop recommendations to improve performance.  Provide technical support and consultation to issuers, processors and vendors as needed

  • Manage implementations and relationships with different vendors/partners. 

Key Competencies & Skills:

• Excellent interpersonal skills to build connections with internal Visa teams and vendors and partners

• Ability to transform business ideas into detailed requirements that enable technology teams to deliver new products or product enhancements based on business needs. 

• Ability to manage and write product documentation detailing product features and business rules

• Ability to manage projects with multiple work streams, with proven leadership success over a wide variety of functional business problems

• Flexible and creative thinker with the ability to define business tradeoffs, generate outside-the-box solutions and manage uncertainty

• Ability to excel in a large organization by finding solutions that meets the needs of diverse stakeholders

• Strong analytical and problem solving skills

• Organize and Plan – defines tasks and milestones to achieve objectives, ensures appropriate prioritization and optimal use of resources

• Solutions oriented – stays focused on delivering outcomes beneficial to Visa and its clients

• Focus on Results – Holds self and others accountable for deliverables

• Initiative – self-starter, proactively identifies what work needs to be accomplished and instills a sense of urgency

• Intellectual curiosity – desire to learn and grow along with the rapidly changing payments landscape

• Influence – able to sway others with well thought ideas and concepts

• Accountability – holds self and others accountable for measurable high quality, timely and effective results.  Displays a strong commitment to program and team success

• Bachelor's degree required preferably in the technical field (Computer Engineering)

• 10+ years of experience working in product development and management areas

• 5+ years of experience working with risk products and data management. Prior experience with Visa ICS and PCS a strong plus

• MS Office – Advanced user of Powerpoint, Excel and Word, Visio Diagrams

• Ability to use and create SQL queries

All your information will be kept confidential according to EEO guidelines.