Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Change Analyst responsibilities include the following:

• Maintains total understanding of the business aspects, co-dependencies and change risk of all Operations systems, services and other Visa product offerings to make sound technical recommendations that optimize services delivered to Visa customers.

• Servicing as central point of contact for all changes that impact Operations; produces up-to-date change schedules for large and varying Visa audience

• Offers recommendations on pending changes – as appropriate, approve, modify or reject

• Assisting in the resolution of scheduling conflicts

• Analyzing the impacts of new products and services to assess potential disruption to existing production systems[AK1] [DC2] 

• Chairs the Change Advisory Board process, provides reports for CAB review.

• Goal of position is to educate, monitor compliance to, and continually assess and improve enterprise-wide Change Management process, considering internal and external audit requirements.

• Monitor metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Change Management

• Production of statistics and reports to demonstrate performance of the Change Management process

• Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved

• Eliminate complexity in Technology's ability to deliver IT services, while meeting service level agreements

• Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption

• Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver reporting metrics to drive continuous improvement

• Manage relationships with other process management teams to provide a consistent delivery framework

• Work with the requirements, documentation and training teams so new processes are implemented, documented and users are trained in their use.
• Work with Configuration Management team to ensure the CMDB continues to mature and data quality improves.

• Evangelize the virtues of IT process management and create a collaborative environment

• Enhance knowledge of the field through participation in professional organizations and self-study.

• Bachelor degree in Engineering related to Information Technology

• 3+ years' experience in IT Operations in a technical SME role

• 5+ years' experience in IT process management/re-engineering initiatives

• ITIL Foundation Certified with at least one intermediate certification. ITIL Expert certification is a bonus

• Lean or Green Belt Six Sigma certified. Black Belt certification is a bonus

• Experience using and administering ticketing tools such as BMC Remedy, Service Now

• High level technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle

• Good track record for innovation and measurable process improvements

• Good presentation and communications skills across multiple levels of the organization, including senior management. Must be able to articulate messages across a variety of audiences

• Self-driven and ability to work independently

• Have great degree of technical understanding and literacy

• Flexible working hours to accommodate diverse geographic locations

• Strong customer service, analytical, research, interpersonal and problem solving skills required

• Experience working with multicultural teams in diverse geographic locations preferred

• Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint

• Process documentation samples and prior improvement project examples are required