Director/Senior Program Manager, Client Service Support

  • Full-time
  • Job Family Group: Management

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Responsibilities:

  • Provide partnership and strategic advisory support to organizations within Client Support Services

  • Ability to be an effective liaison between the Client Support Services business leaders, internal technology development and outsourced partners

  • Drive operating efficiency through initiatives that produce innovative solutions for optimizing operational tools used by Client Support Services (reduced cost of ownership/usage, highest return for investment)  

  • Support the strategy and technology investment roadmap needs for Client Support Services

  • Support the Client Support Services Programs/Projects from funding request and definition through end user delivery. This includes justification, initiation, requirement definition, detailed project planning, financial oversight, risk identification and management, project execution and control, reporting, project closure, and end user service activation

  • Lead and facilitate the requirements elicitation using an array of methods and

    understand and articulate business impacts and/or benefits of requirements.

  • Effectively manage portfolio of multiple, multi-year development projects with joint accountability to scope, schedule and cost

Qualifications

Qualifications: 

  • Bachelor´s Degree with  8 - 12 years of experience; Graduate School/ MBA preferred

  • Expertise in requirements documenting, application development, user acceptance and project management methodology

  • Strong analytical and critical thinking skills required, including a thorough understanding of how to interpret end user business needs and translate them into application and operational solutions
  • Strong relationship management skills - able to set priorities, influence others, manage customer expectations and effect change through influence and partnership

  • Strong project management background, Certified Project Management (PMP) preferred but not required

  • Demonstrated success working in a collaborative environment

  • Proven financial acumen

  • Visa subject matter and/or payments expertise is preferred

  • Superior written and oral communication skills

  • Strong time management skills

  • Driven individual capable of managing manage workload with minimal oversight

     

Additional Information

All your information will be kept confidential according to EEO guidelines.

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