Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”v

Visa is seeking a Sr. Support Specialist to assist with the collections, invoicing and accounting operations for CyberSource, a division of Visa. Among other duties, this position’s daily responsibilities will include collections, receiving, processing, and responding to customer requests, which will be received through an online ticketing system. Resolving such requests will require the ability to learn and navigate through multiple systems and the ability to learn and follow published policies.

The ideal candidate will be able and willing to learn and assist with other team responsibilities: accounting, pricing updates, cash application, handling billing disputes, and preparing reports and analyses. This position requires the ability to learn quickly, to work independently, and to solve problems in a fast-paced, entrepreneurial environment. The ideal candidate must be able to work effectively with external clients and internal partners.

§     3+ years high volume corporate collections experience.

§     High school diploma required; associate’s or bachelor’s degree in business, finance, or accounting is preferred

§     Strong analytical and problem-solving skills

§     Strong interpersonal skills

§     Detail oriented

§     Able to work independently, with minimal supervision, in a cross-functional environment

§     Comfortable working with a heavy volume of data

§     Able to perform under pressure with tight deadlines; accustomed to a fast-paced and often ambiguous environment

§     Able to contribute new ideas and solutions for current processes and to address business challenges

§     Strong organizational and project-management skills: plan, organize, and adapt within a multi-tasking environment

§     Able to simultaneous manage multiple issues and projects

§     Self-motivated

§     Willing to utilize and learn new technology to solve problems

§     Strong skills in Microsoft Excel

Experience working in an e-commerce environment with an understanding of payment industry is a plus

All your information will be kept confidential according to EEO guidelines.