Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Organizational Summary

Technology Planning and Business Operations at Visa is a key enabling function that keeps the day-to-day running of the Technology organization humming along smoothly.  We deliver Technology wide programs, work diligently to constantly challenge the status quo, and we drive and continuously improve practices around investment portfolio governance and global project management methodology. We also play an important role in bringing Technology employees together to facilitate communication, innovation, and networking.

Job Purpose

This role will be part of the newly formed BizOps & PI team, whose purpose is to use data, analyses, qualitative information, process documentation, and business judgement to drive change and improvements for the entire Technology organization. The role will be project-based and will require the ability to adapt quickly and sometimes manage multiple priorities at the same time. We are looking for a highly motivated individual who is willing to learn, who is flexible, and who can collaborate across functional groups and locations. If you like challenges, and want to make an impact, this is the team for you!

Responsibilities

• Work cross-functionally with multiple functions at Visa to deliver on high impact projects.

  Examples include Root Cause Analysis for Transaction Incidents, Process Documentation Harmonization, Data Management Optimization, Implementation of a Diversity and Inclusion program for the Technology organization, etc.

• Understand and analyze a large range of various business or technical processes through process owner interviews, review of existing process documentation, or facilitated workshops

• Occasionally use data and Lean/Six Sigma techniques to identify areas of improvement and deliver on them

• Manage stakeholder’s communication, project timeline, milestones, deliverables, etc.

• Create presentations that clearly articulate findings and next steps

• Synthesize quantitative and qualitative information so that it can be understood and discussed at the Senior Executive level

• Apply interpersonal skills to build strong relationships with stakeholders

• Be an agent for change

• Work independently to research subject matter, and interact with other departments and organizations across Visa to obtain and exchange information

• Manage a moderate amount of concurrent assignments

• Creative self-starter with a sense of urgency and persistence (“Get things done” attitude)

• Collaborative and flexible, able to work with cross-functional and geographically dispersed teams

• Curious, able to push boundaries, ask “why?” and “why not?”, and is tenacious with problem-solving

• Strong verbal and written communication skills

• Strong listening skills

• Self-driven, able to work independently

• Strong analytical and interpersonal skills

• Proficiency with Microsoft Office products for Windows including Word, Excel, PowerPoint, and Visio

• Proficiency at manipulating high amount of data in Excel

• Lean/Green Belt Six Sigma certification is a plus

• Bachelor’s degree or equivalent in relevant field (incl. Business Administration, Economics, Finance, etc.)

• 2 to 4 years of experience in relative field

• Experience in project management or business consulting is a plus

All your information will be kept confidential according to EEO guidelines.