Sr. Systems Analyst
- Austin, TX, USA
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Corporate Information Technology (CIT) encompasses enterprise technology that empowers Visa Inc. staff to perform core business functions needed to support ongoing management of Visa Inc. operations. Corporate Business Systems (CBS) – Development is a group in Corporate IT that provides application design and development service to support corporate systems within the Finance, Global Risk and Compliance, Sourcing, Legal, and Corporate Services portfolios. The team architects and develops Corporate business applications utilizing all available technologies and platforms to ensure delivery of reliable and robust software solutions to support smooth and efficient business operations at a global level.
Located in the Austin-based Shared Service Center, the Senior Systems Analyst works within the Foster City and India based Corporate and HR Systems team, and participates in the management of various SaaS and hosted applications, including diagnosing, troubleshooting, and initiating corrective actions. Develop solutions to system technical issues and systems process issues. Adhere to defined software development lifecycle processes, including policy compliance, documentation, solution design, configuration management, testing, and approvals. Ensure adherence to customer service level agreements for the Human Resources ,Global Risk and Compliance, Sourcing, Legal and Learning Management Systems. Collaborate with business and information technology (“IT”) stakeholders in problem definition, business case development, solution selection, requirement elaboration, design, development, testing, and deployment. Develop enhancements, integrations, transport protocols, batch scripts, and modifications, including unit and integration testing plans and testing scripts; ensuring quality of technical deliverables, and collaborating with the global Quality Assurance team to define quality assurance test scope and approach. Collaborate with technical and security architects to evaluate risk and recommend remediation. Coordinate penetration testing activities using internal and external service providers. Provide root cause analysis for any systems or process issues, ensuring remediation plans are devised, discussed and agreed on, and results are in permanent resolution of issues. Clearly explain a relevant technical solution to business partners or staff, including how it is deployed, how it is used by the company, where it fits in the overall IT architecture and systems strategy.
Participate in the management of various SaaS and hosted applications, including diagnosing, troubleshooting, and initiating corrective actions; develop solutions to system technical issues and systems process issues.
Understand and adhere to defined Visa SDLC processes, including policy compliance, documentation, solution design, configuration management, testing and approvals.
Understand and ensure adherence to customer service level agreements for Human Resources ,Global Risk and Compliance, Sourcing, Legal and Learning Management Systems.
Collaborate with business and IT stakeholders in problem definition, business case development, solution selection, requirement elaboration, design, development, testing and deployment.
Responsible for the development of enhancements, integrations, transport protocols, batch scripts, and modifications; includes unit and integration testing plans and testing scripts.
Responsible for quality of technical deliverables; collaborate with Global Quality Assurance to define QA test scope and approach.
Collaborate with technical and security architects to evaluate risk and recommend remediation; coordinate penetration testing activities using internal and external service providers.
Provide, or require responsible parties to provide, root cause analysis for any systems or process issue ensure remediation plans are devised, discussed and agreed on, and result in permanent resolution of issues.
Clearly explain a relevant IT solution to business partners or interested Visa staff, including how it is deployed, how it is used by Visa, where it fits in the overall IT architecture, and where it fits in the IT systems strategy.
Liaise with internal business and IT groups in performing support activities, system configuration and enhancement requests.
Interface with external software vendors for product issue troubleshooting and resolution; initiating Service Requests (SR's) as necessary with other 3rd Party Vendors.
Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls.
Provide support to strategic initiatives as assigned including, but not limited to system configuration, testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role.
Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible, and communicate to the broader group of impacted parties.
Conduct one-on-one user training or formalized, pre-developed larger group training sessions as assigned.
Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement.
Work with L3 teams (SME) on the critical requests and resolve it to closure.
Mentoring the junior team members.
Bachelor´s degree in Computer Science or equivalent.
5 to 8 years progressively responsible experience in application administration, development and support.
Requires a minimum of 5+ years progressively responsible experience with SaaS and externally hosted HR solution management
Experience with HCM Applications.
Experience with Recruiting and Learning Applications.
Experience with GRC, Legal and Sourcing Applications.
Experience in Database technologies and data analytics.
Expert level SQL skills for data manipulation and validation (SQL Server, DB2, Oracle) a plus
Experience working in a multinational environment very strongly preferred
Experience working effectively with business and IT staff in multiple locations
Knowledge of functional business processes surrounding the applications with prior experience in support or implementation.
Excellent problem identification, analysis and solving skills
Demonstrated ability to absorb, analyze, and understand new information, technologies and practices quickly
Exceptional communication and customer facing skills, able to interact effectively with diverse groups of global stakeholders, both technical and business users
Active listener, customer focused, relationship builder, team player
All your information will be kept confidential according to EEO guidelines.