Common Purpose, Uncommon Opportunity.  Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere.  This is our global vision and the common purpose that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.  We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy.  Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world.  If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career.  Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Product Analyst will be a member of the Product and Strategy team that is responsible for shaping the organization’s product strategies as well as the development and rollout of Visa’s product solutions in the Canadian marketplace.  The team also works collaboratively with issuing and acquiring clients to support their product launches and innovations. 

This position is based in Toronto and will report to the Senior Director, Consumer Credit & Loyalty Products.  This individual will work closely with the full consumer credit and loyalty team while also collaborating across functional areas.  The analyst will support all the product solutions, loyalty deployments, and client engagements that are priorities within this team.

Responsibilities:

• Manage credit and loyalty implementations from end to end – identifying project timelines and dependencies, working collaboratively with stakeholders, managing followup steps to keep projects moving, and driving ongoing deliverables with quick turnaround times
• Support and operationalize all in-market product solution loyalty pilots and deployments from requirements gathering through to testing, deployment, and reporting
• Work collaboratively with global team and other stakeholders on operations support and program testing while advocating for market needs and ensuring quality on-time outcomes
• Consolidate stakeholder inputs on product needs and draft detailed requirements documents for product enhancements, technical capabilities, and customer experience use cases
• Provide ongoing status meeting support – internally and with clients – to document product and capability requirements and manage next steps
• Conduct business analysis to support product development, issues management, and other other ad hoc initiatives
• Deliver competitive and industry bulletins on developments impacting loyalty and credit
• Track key business metrics and manage forecasting of card growth and other KPIs
• Prepare weekly reports and maintain project dashboards that highlight progress to date
• Create new tracking tools to support consumer credit & loyalty reporting ongoing
• Design and deliver highly compelling presentations for external client meetings to illustrate findings, ideas, datasets, and recommendations

• 3-5 years of professional experience at ideally a financial institution, payment network, consulting, technology, data/research or digital company

• Demonstrated project management and implementation skills

• Ability to write product requirements including detailed use cases

• Strong detail orientation, ensuring the highest level of quality and rigor in reporting and data analysis and proven ability to generate insights from data

• Self-motivated, intellectually curious, results-oriented individual with the ability to progress multiple priorities concurrently

• Evidence of digital mindset and familiarity with digital deployments (APIs, SDKs, etc)

• Strong interpersonal and communication skills and ability to work collaboratively

• Highly developed written skills to deliver concise emails and compelling presentations

• Flexibility in the face of changing priorities and demanding clients

• Excellent professional-level powerpoint skills to craft compelling data oriented presentations