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is at the heart of what we do: Our VisaNet network processes over 13,000
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them to use digital currency instead of cash and checks. We are also global
advocates for financial inclusion, working with partners around the world to
help those who lack access to financial services join the global economy.
Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate
teamwork, diversity, and excellence throughout the world. If you have a passion
to make a difference in the lives of people around the world, Visa offers an
uncommon opportunity to build a strong, thriving career. Visa is fueled by our
team of talented employees who continuously raise the bar on delivering the
convenience and security of digital currency to people all over the world. Join
our team and find out how Visa is everywhere you want to be.

The Associate Risk Support Analyst – DPS Client Controls Management is responsible for performing quality assurance on established processes of DPS managed dispute processing services provided on behalf of our clients.  Cardholder dispute processing is conducted for a variety of processing products and services including Prepaid, Debit, and Credit.  Further, additional quality assurance and project assessments will be performed daily and quarterly on highly configurable program configuration.  In addition to executing quality assurance, this role will support other team responsibilities including special projects and client-facing support related to processing controls, documentation, audit, compliance, and security.   This role serves as a technical/functional specialist including direct interaction with cross-functional teams and clients.  

Responsibilities:

• Perform quality assurance on all forms of dispute processing services including fraud, non-fraud, regional, Debit, Prepaid, Credit, etc.
• Ensure dispute processing policy adherence, best practices, and client specific procedures are achieved
• Report and constructively communicate findings cross-functionally to address issues and deliver training opportunities
• Demonstrate and maintain a high degree of knowledge and expertise specific to claims management service offerings, products, and applications
• Maintain and establish new service delivery controls and regulatory compliance requirements
• Lead, facilitate, and support initiatives within cross functional Visa organizations for new or changing products and services
• Act as liaison for DPS dispute processing services; proactively identify processing efficiencies, training opportunities, and overall process delivery optimization
• Perform other quality assurance activities including client configuration analysis and internal service delivery process
• Effectively build, manage, and enhance internal and external client relationships
• Stay current with industry and client trends and maintain a strong knowledge of Visa and Visa DPS products and services
• Proactively identify operational opportunities to increase service quality or efficiency
• Ability to self-manage and prioritize work-load including taking initiative to resolve problems and meet deadlines
• Manage non-routine, complex processing and support requests
• Execute other special projects as assigned

• Bachelors degree or equivalent experience

• Senior level experience in dispute processing and compliance (preferred)

• Experience supporting and driving adherence with EFT industry and regulatory compliance standards (Core Rules, Reg E, SSAE18, etc.)

• Excellent time management, organization, and planning skills

• Customer-oriented with proven ability to establish productive working relationships with cross-functional teams, clients, and management

• Proficiency providing technical and consultative support to internal and external facing customers

• Self-starter with a demonstrated ability to achieve results as part of a high-performing and collaborative team, and ability to effectively prioritize and multi-task to achieve deadlines

• Excellent verbal, written, presentation, and interpersonal skills

• Strong understanding of the EFT industry and/or prepaid and debit processing

• Ability to quickly learn proprietary processing platforms, products, and related support systems

• Strong Microsoft Office skills including Word, Visio, Excel, and SharePoint

• Expert level skills with claims management policy and applications (preferred)

• Proficiency with VROL, CATS, PAS, PED, NICE, Monarch applications (preferred)

• Proven ability to analyze, document, and enhance processes and procedures

• Seeking a team player who can have fun while securing success against goals

All your information will be kept confidential according to EEO guidelines.