Senior Director, Head of Products – Hong Kong & Macau

  • Full-time
  • Job Family Group: Product Development

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
 
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
 
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

Summary

1.    Define Visa’s vision and strategy for products in Hong Kong & Macau to drive business growth aligned with country strategy and the needs of Visa clients/partners.  
2.    Lead market’s digital payments agenda by identifying current and future products & solutions opportunities through deep client engagement, fintech/technology partnerships, and awareness of technology/business trends influencing consumer behavior.
3.    Collaborate with key functions in country and regional hub to execute the agreed annual operating plan for products in Hong Kong & Macau.
4.    Manage country product team of 3 direct reports, by motivating, coaching, mentoring and supporting them to function as an high performing team.
5.    As a member of Hong Kong & Macau senior leadership team, exemplify teamwork and leadership qualities in supporting county’s critical initiatives.

Responsbilities

1.    Lead and manage the Hong Kong & Macau product strategy covering CVP, rules, pricing, system enhancements, digitalization, innovation
2.    Manage and meet financial and business metric performance indicators for country’s Product function including operating expense budget, payment volume, transaction volume, CIF, and revenue targets
3.    Reinforce client and partner relationships critical to the success of Hong Kong & Macau’s business, and enhance Visa’s status as their valued partner
4.    Product development
5.    Team management
6.    Corporate Relations (CR)
        Support CR function by being a Visa spokesperson and thought-leader in payments and digital transformation to enhance Visa’s reputation as an industry leader
9.    Government Relations (GR)
    Collaborate with Government Relations function in maintaining strong relations with regulators to preserve Visa’s and clients’ interests in payments business for Hong Kong & Macau

Qualifications

Professional
•    Bachelor degree required, Advanced degree a plus
•    Minimum 12 years of working experience in product management, retail banking, payments, finance, technology, or consulting, with 5 years in leadership role(s) demonstrating proven track record of managing & coaching performance driven teams
•    Subject matter expertise in payment products with a digital-first mindset
•    Excellent analytical skills to assess financial and new business opportunities
•    Able to engage, influence and build credibility with management and key stakeholders both internally & externally
•    Ability to work in a matrix organization and with cross functional teams

Technical
•    Proficiency in MS Office and business intelligence tools
•    Basic knowledge of payment solutions/technology

Business
•    Executive presence and influencer
•    Public speaking at large forums/events and to the media
•    English language fluency, Cantonese a plus

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