About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS,  CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Visa global Client Readiness and Implementations group works with locally deployed specialized teams to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes Product Implementation Services and Support, Enterprise/Government mandate projects, and Internal/external SME/Consulting support.

Job Scope

The Senior Implementation Analyst Client Readiness is responsible for the management and execution of new Visa Products Implementation projects with clients (financial institution and processor) across the Latin America and the Caribbean region (LAC) with primary focus on Push Payments related initiatives. This role coordinates Visa internal resources (CSI, Products, Infrastructure, etc.) for Client projects, serving as focal point for new Products & Services Implementation related activities.  This individual contributor serves as a functional specialist who coordinates/leads cross-functional teams, defining project related activities, tools, processes and procedures required to successfully complete new Visa Products/Services Implementations as well as enterprise projects.

Responsibilities

• Provide direct operational support to LAC Visa clients (financial institutions and processors) on new product implementations and/or enterprise projects, ensuring client readiness, delivery on implementation plan requirements and exceeding customer expectations.
• Coordinate directly with Visa Clients to understand their Bankcard program setup requirements and facilitate new product implementations, as well as Visa/government mandates compliance.
• Manage non-routine, complex initiatives, as well as short-term tactical and strategic customer initiatives.
• Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
• Proactively identify operational opportunities to increase service quality or efficiency.
• Assess operational opportunities to increase service quality or efficiency for implementation projects.
• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate project closure and turnover to Client Support for ongoing support.
• Report customer project accomplishments and deliverables to Visa CSI management and different stakeholders.
• Monitor activation of product/service, proactively identifying and managing any processing or business issues experienced at go-live.
• Develop project plans/Implementation task list, driving execution of activities against the plan to insure key milestones/timelines are achieved.
• Administer internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.

• Requires a minimum of 6-8 years’ experience in a Customer Support, Financial Institutions or Project Management role.
• Bachelor’s Degree, graduate degree/equivalent experience a plus. 
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Must have strong interpersonal skills (must project credibility and integrity) and a proven ability to build and maintain highly satisfied customer relationships.
• Able to set priorities, influence others, and manage customer expectations.
• Ability to comprehend and translate complex technical issues and apply to business solutions.
• Demonstrated ability to articulate complex technical terms or processes into business language.
• Demonstrated success in customer relationship management.
• Self-starter and result oriented individual, with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Organized, detailed oriented and strong project management skills.
• Strong oral and written communications skills in English/Spanish, Portuguese a plus.
• Available to travel as needed to support specific business needs

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”