Common
Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that
Visa is the best way to pay and be paid, for everyone everywhere. This
is our global vision and the common purpose that unites the entire Visa
team. As a global payments technology company, tech is at the heart of what we
do: Our VisaNet network processes over 13,000 transactions per second for
people and businesses around the world, enabling them to use digital currency
instead of cash and checks. We are also global advocates for financial
inclusion, working with partners around the world to help those who lack access
to financial services join the global economy. Visa’s sponsorships, including
the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence
throughout the world. If you have a passion to make a difference in the lives
of people around the world, Visa offers an uncommon opportunity to build
a strong, thriving career. Visa is fueled by our team of talented employees who
continuously raise the bar on delivering the convenience and security of
digital currency to people all over the world. Join our team and find out how
Visa is everywhere you want to be.

• Provide insight, consultancy and operational development plans to both internal and external stakeholders. Perform post-implementation monitoring and report violations which require invoking the Compliance Programme.
• Develop and manage short term operational initiatives and client-driven continuous improvement plans.
• Provide proactive operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
• Identify and analyse processing problem with customer impacts; communicates ongoing situation status; Reports SLA performance and develops improvement plans to address chronic customer problems.
• Identify operational process improvements, whilst spotting out revenue-generating and/or cost-saving opportunities
• Proactively identify and seek client buy in for processing improvement opportunities
• Building relationships with clients and acting as a liaison between them and Visa groups to develop their operational business
• Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally.
• Building client relationships and act as reference point on operational issues related to new and non-traditional products and services and make decisions to implement resolutions to time critical situations. 
• Considered the functional expert for processing and operational business, providing operational and product based expertise and guidance with a view to client operational readiness and effective implementation
• Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.
• To brief and train key clients in aspects of compliance programs that will impact clients businesses
• Stay current with industry and client trends and maintain a strong knowledge of Visa products and VisaNet services.

• Bachelors/Degree or equivalent work experience. Typically requires a minimum of 5-7 years progressively responsible experience in customer service, project management and technical support role in the financial or information technology industry.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans. 
• High Knowledge of VisaNet Integrated Payment (VIP) and Base II systems, EMV and Visa Integrated Circuit (VIS) technical specifications so that second level technical support can be provided to clients and internal teams.
• High knowledge of the electronic payments landscape including mobile and internet payments is a plus.
• Exhibit advanced planning, organizational and problem solving skills.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Demonstrated strong leadership capabilities and project management skills.
• Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
• Self-motivated with the ability to work under pressure with a diplomatic approach and customer service focus, while possessing a collaborative team work spirit
• Fluency in French and English languages is a must.
• Candidate must have the ability to travel.

• Exposure to French West Africa  Region
• Good command of  French and English language