Common Purpose, Uncommon Opportunity.  Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do.  CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

RESPONSIBILITIES:  

• Monitoring and operation of the Visa Debit Authorization system in a multi-datacenter and multi-processing environment.  Responsible for first level problem determination and recovery of Debit Tandem application, operating system and hardware failures.
• Technicians monitor interface lines, application and system messages to provide maximum system availability to clients. 
• Provide first level support to customers to understand the nature of the problem and initiate the troubleshooting process, ensuring the highest quality of service delivery throughout.
• Must be able to react to situations requiring Debit services to be switched to backup services.
• Escalate and coordinate problem situations with the appropriate management, support groups and service partners when needed.
• Ensures processes and procedures are followed and are documented.
• Adhere to established processes and procedures to ensure ITIL best practices are followed.
• Demonstrate technical leadership skills in day-to-day work; take ownership of critical issues where appropriate, drive incidents to resolution in a timely manner as dictated by the impact and severity of the problem.

• 5 years relevant industry experience and/or technical customer support/help desk environment in a large datacenter environment or an equivalent combination of educational and professional experience.
• Experience in Tandem HP NonStop systems required.
• Requires accuracy, attention to detail and ability to multi-task.
• Experience and/or exposure to automation tools.

All your information will be kept confidential according to EEO guidelines.