Business Analyst

  • Austin, TX, USA
  • Full-time

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial
institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly
relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

The Visa Corporate IT (CIT) organization is responsible for all facets of architecture, software development and production support of key internal systems supporting areas such as Finance, Revenue, Treasury, Human Resources, Legal, Contact Center and End User. 

Within this organization, the End User Technology Business Operations team supports project/program and business management across End User Technology (EUT). We are accountable for driving performance efficiencies by defining and managing consistent processes, including portfolio, budget, workforce and communications management, and building and maintaining effective tools and processes within EUT.


Job Description

Corporate IT is searching for a Business Analyst within our End User Technology (EUT) team. As a key member of the team, you will provide direct support to multiple function lanes within EUT to define requirements, onboard new technologies and define key performance metrics. You will leverage your strong collaboration skills and deep understanding of working structures within EUT to ensure new or existing services are onboarded quickly and on time.



  • Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved

  • Eliminate complexity in Technology's ability to deliver IT services, while meeting service level agreements.

  • Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption.

  • Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement

  • Manage relationships with other process management teams to provide a consistent delivery framework

  • Work with the requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use

  • Evangelize the virtues of IT process management and create a collaborative environment

  • Work independently to research subject matter. Interact with IT development, operations, IT quality and product management groups to obtain and exchange information.

  • Create and maintain project plans.

  • Represent the team in planning and review meetings with IT project cross-functional stakeholders.

  • Communicate status of project to team members, clients and departmental management

  • Manage the projects, work with all stakeholders to ensure deadlines are strictly adhered to.

  • Understand Business Requirements and be able to translate them into a Business Requirements Document



  • 3+ years of relevant experience in operations, client facing, or support roles

  • Bachelor Degree or equivalent experience required. MBA a plus.

  • Experience providing operational support

  • Good judgment, strong common sense, and excellent attention to detail.

  • Lean Six Sigma certified certification is a bonus

  • ITIL certification is a bonus

  • Demonstrated ability to meet deadlines and commitments in an environment which requires multi-tasking among concurrent tasks and projects.

  • Superior written and verbal communication skills, in particular, a demonstrated ability to effectively communicate technical and business issues and solutions; effective and confident presentation skills

  • Strong cross functional, global collaboration skills with an ability to work across all levels

  • Self-motivated, results oriented individual with the ability to handle numerous projects concurrently

  • Ability to articulate complex technical terms or processes into business language

  • Working knowledge of payments industry a plus

  • Strong analytical skills

  • Proficiency in Excel and ability to build Pivot Tables and Macros

  • Comfortable with statistical analysis

  • Strong project, organizational, presentation and interpersonal skills


Additional Information

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