Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. 

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”
 

We are seeking a System Analyst to work in the Distributed Systems, Operations and Engineering Application Support Team. The candidate will be responsible for managing and maintaining mission critical 24*7 applications. You'll be working in a face-paced environment and will be a liaison between the Product Office and Product Development. You will also be working closely with infrastructure, security and other teams as required. Responsibilities would include:

• Level 2 Application Support for applications and services at Visa.

• Change, Incident and Problem management according to Visa guidelines.

• Participate in change planning, deployment and review.

• Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts.

• Determine root cause of issues and document it in the appropriate system.

• Project management for Information Technology initiatives.

• Participate in on call rotation as assigned by manager.

• Facilitate and attend meetings for Business and Information Technology initiatives.

• Write and maintain programs and scripts to achieve Information Technology objectives.

• Provide 24/7 support as needed and work with offshore teams to facilitate around the clock support for applications and services.

Master’s and 1 years of experience in the job offered, or Bachelors and 3 years of work experience in the job offered.

• 1 or more years of experience in Level 2 application support for critical applications.

• 1 or more years of experience using change, incident and problem management systems such as Remedy, Service Now or equivalent.

• 1 or more years of experience planning, deploying and reviewing changes for critical applications.

• 1 or more years of experience troubleshooting and resolving incidents.

• 1 or more years of experience conducting root cause analysis.

• 1 or more years of experience leading or participating in projects for IT initiatives.

• 1 or more years of experience being on call in support of critical applications.

• 1 or more years of experience facilitating meetings for IT initiatives.

• 1 or more years of experience with Linux and/or Windows operating system.

• 1 or more years of experience supporting Java applications that run in Apache Tomcat, WebSphere or similar containers.

• 1 or more years of experience with relational databases such as Oracle, MySQL, SQL Server or equivalent.

• 1 or more years of experience with SQL.

• 1 or more years of experience writing scripts in BASH, PYTHON, Windows Shell or PowerShell or equivalent.

All your information will be kept confidential according to EEO guidelines.