Associate Technical Writer

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Technical Communications Services (TCS) is responsible for most of Visa’s technical information serving both technology and business departments. With team members in California, Colorado, and Singapore, we support internal Visa teams and external Visa clients, delivering over 300 technical communications solutions each year including user, implementation, and web services guides; online help systems; SharePoint solutions; operational and departmental procedures; release notes and developer guides; API and SDK reference materials; system process flows.

Job Description

The Associate Technical Writer is an entry-level position.  As an Associate Technical Writer with TCS, you will work with technical experts across our global organization to document sophisticated payment technology systems, services, and applications.  You will be mentored by senior-level writers who will help you to navigate TCS’ documentation and editing services and to understand industry best practices. You will work on a variety of technical documentation projects, gaining expertise in authoring tools and publishing environments as you research, write, and edit technical content for document libraries, help systems, SharePoint sites, intranet sites, and more.

Responsibilities:

  • Work with senior-level writers to:

    • Research subject matter and obtain and exchange information

    • Create and maintain project schedule(s)

    • Represent writing team in planning and review meetings with project cross-functional stakeholders

    • Communicate status of project to team members, clients, and departmental management

    • Proactively escalate problems and issues as needed

    • Multi-task and prioritize assignments

    • Analyze existing documentation for impacts and update them accordingly.

  • Manage and maintain content for customized document editions (profiling) and publishing to various media (single-sourcing).

  • Manage and store master documentation files, complete quality artifacts, update metrics, and implement other processes as directed by the department procedures guide.

  • May also perform technical tasks to support TCS technical staff and developers in maintaining and enhancing publishing tools, systems, and templates.

Qualifications

  • Graduates or candidates pursuing a degree in Information Systems, English, Journalism, Communications, Technical Communications, or a related technology-focused field.

  • Proficient with written and verbal communication for domestic and global audiences, business and technical alike.

  • Highly driven, enthusiastic, eager, collaborative, and resourceful.

  • Strong customer service, analytical, research, interpersonal and problem solving skills.

  • Strong ability to collaborate with multicultural teams across the globe.

  • Experienced with MS-Office products for Windows including Word, Excel, Visio, and SharePoint. (preferred)

  • Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web design tools (DreamWeaver, Wiki, SharePoint Designer, Nintex Workflow).  (preferred)

  • Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp), XML editing tools (Arbortext Editor), document repositories (Documentum).  (a plus)

Additional Information

Writing samples are required to demonstrate proficiency for both business and technical audiences. TCS will also administer a writing test as part of the formal interview process.

Privacy Policy