Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Visa is a data-driven company from the top down, presenting continuous opportunities for the Analytics and Data Products team to deliver innovative insights and business intelligence solutions. Our internal business intelligence applications are used globally by all business lines to drive product and business strategies, build customer loyalty, and identify new opportunities/threats for Visa and our partners.

The Director, Global Business Intelligence Strategy and User Engagement will support the user adoption of our internal business intelligence platforms and its products. This role will help drive the vision and strategy for our self-service business intelligence offerings and have day-to-day responsibility for defining and delivering requirements to integrate on the platforms. This role will develop recommendations based on continuous stakeholder outreach and work with Technology and business team members to ensure that business needs are met and enhance the user experience. We are looking for a skilled, self-driven and passionate individual who can take the platform to the next level and increase adoption and usage.

As a leader, this individual contributor will play a central role in product strategy, planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, and contributing to the product vision. This position will be working with a range of teams across the company. This is a perfect role to get broad exposure to the organization. If you love data, and have a flair for product innovation, this is the right position for you.

In addition, another key aspect of this role is to build and encourage a sense of BI community within the organization by providing resources to BI developers and business users to share with and learn from others.

Responsibilities

• Collaborate with internal customers, stakeholders, and BI platform users to understand
  business requirements and identify opportunities for enhancement of the current platform;

• Define, manage, and implement a strategic roadmap that supports business needs

• Develop continuous feedback channels with internal stakeholders; provide world class
  customer service by capturing and being responsive to the voice of the customer

• Maintain a high degree of customer satisfaction through the implementation, investigation, analysis, training and relationship building

• Drive innovation of the BI platforms and services; conduct research into current and emerging
  business intelligence technologies in support of BI needs

• Support team members and stakeholders as a Subject Matter Expert (SME) in Business
  Intelligence strategy, best practices and delivery; use this knowledge to drive a better end user experience

• Manage and prioritize an active backlog for the product

• Develop and maintain detailed product documentation

• Become a subject matter expert on the business intelligence platform capabilities

• Develop a strong business and technical understanding of the platform

• 10+ years of experience in business intelligence, or related experience serving as an expert with exposure to multiple tools and BI strategy and architecture

• Experience implementing self-service BI solutions with modern BI platforms

• Experience working as a business analyst or BI product manager

• Experience providing various format of trainings around BI capabilities

• Excellent interpersonal skills, strong written and oral communication skills, capable of developing and delivering well-structured communications

• Ability to influence cross-functionally in a rapidly evolving business environment

• Experience with Business Intelligence technologies such as MicroStrategy, Tableau, Hadoop

• Experience with Data Virtualization and governance.

• Demonstrated ability to communicate effectively with all levels of an organization

• Ability to understand information quickly, derive insight, synthesize information clearly and concisely, and devise solutions

• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor

• Experience working in Agile development preferred

• Ability to think in a solutions-oriented view and operate within dynamic business and technical processes

• Strong organizational skills with great attention to detail

• Proven ability to function autonomously, anticipate deliverables, and self-manage as
  needed·

• Education: Bachelor’s degree in technical discipline; Master’s in degree in Business or Technology preferred