CRM Product Manager

  • Foster City, CA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

Job Description

We are looking for an experienced Product Director to play a critical role in defining and delivering the next generation of Visa’s CRM sales enablement software.   The ideal candidate will have a background in Salesforce CRM or a comparable CRM software. They will be strong both commercially and technically, and comfortable engaging with a variety of stakeholders from users to engineers.  You will plan and execute on a clear product vision while interacting with stakeholders to understand their market drivers, strategies, and challenges, so that an optimal product can developned, evolved, and enhanced.

You will

  • Be an advocate and supporter for internal stakeholder to deliver a holistic CRM solution that solves their business problems and accelerates the business forward

  • Define a user experience and develop user personas based on qualitative and quantitative data, user interviews, and user workshops

  • Gather, translate, and prioritize business requirements into product capabilities

  • Manage and maintain a balanced product roadmap across multiple business and functional team nGenerate product insights based on identified feature requests, pain points, and overall software strategy

  • Clearly articulate product decisions to users, the product team, internal stakeholders, and engineers

  • Manage project planning, sprint and release planning, demos and other Scrum-related meetings

  • Create, maintain, prioritize, and sequence the product backlog based on business value or ROI for Salesforce CRM

  • Conduct post-launch user feedback sessions to support continuous software improvement

  • Be a product brand ambassador and work tirelessly to provide a world class user experience that prioritizes usability and functionality

  • Gather, translate, and prioritize business requirements into product capabilities

  • Serve as a feature and functional expert for Salesforce CRM product capabilities

  • Develop and deliver user enablement assets, such as user acceptance testing scenarios, demos, release communications, product enhancements, benefits, and ROI analysis, etc

  • Own your work and be proud of the impact it is having

  • Proactively provide assistance and guidance to technology partners in support of platform upgrades and tool integrations

  • Position yourself as a thought leader and well respected expert in sales and product enablement space







  • Have prior experience with supporting and managing key Sales business processes and tools, including Salesforce CRM

  • Have exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with all audiences

  • Are innovative, creative, and an outside of the box thinker and doer

  • Self-starter, able to thrive in a fast paced and continually changing environment

  • Leadership skills and strong analytical skills

  • Ability to work effectively in a complex, matrixed organization

  • Work well under pressure and know how to juggle multiple priorities simultaneously

  • Want to be known for building outstanding products that are user friendly

  • Are passionate about customer success and delivering exceptional results

  • Inspire others and lead by example

  • Have successfully used, implemented, managed, and/or built an enterprise CRM solution, preferably Salesforce CRM

  • Have a BS in Computer Science, Business Administration, or related field

  • Have at least 7 years of combined experience in product management, client services, or product development

Additional Information


All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”




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