HR Manager (Employee Relations)

  • Pasay, Metro Manila, Philippines
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The HR Manager will collaborate with Managers to provide consultation on employee relation
issues. This role will include effectively managing employee relations issues,
providing employee and management coaching, facilitation of performance
improvement plans, investigations, administrative hearing and policy management.

Key Responsibilities:

  • Provide consultative support for the resolution on a variety of matters including performance management and addressing challenging interactions

  • Partner with managers to address gaps in performance including drafting performance improvement plans, written warnings, and facilitating the necessary communications to drive an effective outcome.

  • Conduct workplace investigations in complex situations, demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with Legal and Business Conduct Office

  • Analyze and track ER trends to proactively create a positive organizational culture and builds manager capabilities, including  external trends and best practices

  • Management of policy programs in conjunction with Legal, Compliance and relevant stakeholders

  • Participate in planning, developing and recommending effective employee relations programs, policies and procedures

  • Foster a client-focused environment and mindset to ensure delivery of an exceptional employee experience

  • Respond thoughtfully to questions by employees related to policy and programs via "AskHR" online ticket system

  • Manage workplace accommodation requests including facilitating an interactive process as needed

  • Provide detailed tracking and documentation cases through appropriate spreadsheets and portals

  • Lead Employee Relations projects and initiatives as needed

    Other Responsibilities:

  • Provide HR resource advice, guidance and solutions to managers and staff, while working
    closely with the HRBP in the process.

  • Partner with HRBP’s in the implementation of new programs/initiatives

  • Act as support and cover in absence of primary HRBPs



  • Minimum of 8 years of progressive HR experience , with 3-5 years in employee relations.

  • Strong understanding of the Philippine Labor Laws with experience in case management, employee counseling and mediation.

  • Exposure with representing a Company in a SENA Mediation and NLRC proceedings

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.


All your information will be kept confidential according to EEO guidelines.


Privacy Policy